Bruce Philp Florist

Ordered the "Stunning Beauty Bouquet" on the phone early in the morning. I asked to be delivered at 5:30, and they decided to send it out at 2. Luckily i went in to the store to see the arrangement, it was absolutely awful. The picture online showed no green, and the entire arrangement was green leaves with 2 cheap purple stems coming out. I asked for a refund immediately and the lady had no idea how to refund the debit machine. Took her 20 min and ended up giving me cash back. Horrible experience, will never return.
8 years ago (31-07-2017)

They kept me updated on delivery of my order (and made multiple attempts to ensure delivery as soon as was convenient for the recipient) and were extremely pleasant to deal with over the phone. The arrangement itself was disappointing. While it did contain the same type of flowers advertised and it is understandable that substitutions must sometimes be made that can change the colour scheme, the shape and style of the arrangement were far from what had been pictured on the website. I'd recommend going in and speaking with them directly to make sure you're both on the same page and your expectations are realistic.
11 years ago (31-08-2014)