Bourbon Street Grill

Terrible customer service. Never coming here again. I used to actually frequent this place, and the food is actually decent, but the customer service is horrible. I ordered a combo with a fountain coke beverage, and after returning to my seat, I realized the coke was half coke half water. As I approached the counter, I saw one of the staff taping a piece of white paper over the coke seen in the photo. When the next person asked for a draft coke they were told that they're sold out. I tried to ask for their attention but was told to wait in line again fine. When I got to the front, I handed them the coke to show it was clearly watered down, and asked for a proper coke. They said they couldn't as they didn't have any more draft coke. I went through several options, and was basically told: 1 They wouldn't issue me a refund for the draft coke 2 They wouldn't hand me a bottle of coke without charging me for it even though by volume, bottled coke is LESS than the draft coke cup 3 They would offer me another draft pop disgusting, any drink besides coke you might as well lick vomit off the ground. Ended up having to pay for a bottle of coke which is ridiculous, hence will never come here again.

Warning: this is the worst Bourbon chicken location I have ever been. Rude customer service from the cashier and low quality food. The big size lady with a Cantonese accent at the cashier is very rude always and I've never seen a sampling with literally one third of one piece of meat. Food is small portion and dry. Avoid by all means.

This place has really gone downhill . portions are smaller. The cuts of chicken are questionable; lots of fat and cartilage. Food tastes terrible. I had to spit out the chicken I got and rinse my mouth out. You can visibly see old discoloured carrots , green beans, and corn mixed in with the new. and mashed potato is grey. Wouldn’t be surprised if the meat is recycled too. I will never get food from here again. I know lots of places are cutting back on costs where they can but this is scary.

Had this yesterday while shopping at Markville. Got the Bourbon chicken and Louisiana Chicken around 6:30pm that tasted like it sat there all day. Stale and disgusting. Added with a bottle of coke it came up to a whopping $18. Should've went somewhere else.

Extremely poor customer service. Refused to provide extra single use plate without charging for it. Have reduced food portion as well. Not recommend, there are better options in the food court.

never coming back here again my own experience,food is not fresh. scared to eat the chicken here.

Not sure if there has been an ownership change but what used to be decent or even large portions that was consistent with all Bourbon Street locations I have been to, is now small. Literally the portions have been reduced by at least a third if not more. We used to be full two adults sharing one combo and now it is barely enough for one. The new staff behind the food trays also didn't seem to know what he was doing except being very cautious with not overfilling the box with food.

Disgusting WORM IN FISH. My mom bought me lunch and we returned home just to find a long tapeworm in the fish. I had already eaten some of it. The most they would do was provide a refund, please do not eat here. This place is a health and safety concern.

I had blacken chicken .the server pull some old and stale meat from bottom of the pot .the meat had a very bad taste I scared to eat it .I didn’t complain to the store cause they should not do that at the first place.that was my last time at bourbon grill.

Just bought food here. Extremely rude cashier. I asked for chopsticks. She yelled rudely NO CHOPSTICKS!. I asked for fork. She gave me an open packet and so I had to ask for another one. It seems she did not want to give. She gave and she was mad and with attitude. Secondly, the food was very small portion and not fresh. NEVER go to this place.

Directions to Bourbon Street Grill with public transportation

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