BMW Sainte-Julie - Groupe Park Avenue

I bought a used car from this dealership and I have to say if I didn’t drive a bmw previously and didn’t have confidence in the manufacturer then I wouldn’t buy a bmw from David, the used cars sales associate. My experience with David has been pretty terrible and he doesn’t like to answer questions and we even tried in French with him but we were totally unsatisfied with his service and behaviour. Ultimately Melanie came to the rescue and we ended up taking the car otherwise we were gonna return the car get a full refund. So upon requested by the dealership for my information, I forwarded them my info via email but till this day no one has contacted me.

Excellent service!! Great complicity between the service team members and nice atmosphere throughout the dealership. I real breath of fresh air! Makes owning a BMW all that more enjoyable. Thank you BMW Ste-Julie service department. Always a pleasure.

I recently bought an X5 from BMW Sainte-Julie. I have been a BMW customer for about 6 years, this is my second BMW. From start to finish, everything was handled with care, professionalism, and the utmost attention. I’m really pleased with the quality of service I got from Frédéric Legare and Kim Parenteau. Frédéric was very transparent, knowledgeable, attentive to my needs and gave me ample time before I decided to move forward. Not once did I feel uncomfortable or felt rushed, he made a big decision an easy one. Kim made the payment process very smooth; she was meticulous and quick to respond. I highly recommend BMW Sainte-Julie and Frédéric.

I’ve been looking for the perfect family vehicle for the last 3 months. I’ve called all over Montreal and the South Shore but was drawn to BMW St- Julie for one reason, Julien Fournier. Very down to earth and knowledgeable about the BMW brand. I could tell from the way he talks about BMW cars is that he does truly believe that they are the Ultimate Driving Machine. When you are buying a high end vehicle it is important to get what you want. Julien makes sure that’s exactly what happens. He is very patient and is never pushy. I would highly recommend dealing with Julien and BMW St- Julie. Mercedes Soucy in the finance department was also amazingly accommodating to my very busy family/work life schedule. Bottom line is if you want a BMW go see Julien Fournier at BMW St-Julie!

I decided to stay with this dealership after my first experience in 2020 had been excellent. This time was no different. Although there were a few minor hiccups in the process this time, the sales person and staff at BMW Sainte-Julie were quick to sort these out. Patience and good communication go a long way when making a deal on a new vehicle, and I found these were both well managed in this second experience. This is how brand/dealership loyalty is built. Merci pour une deuxième experience aussi bonne que la premiere !

Ronnie was very nice, however, this is the third time I bring the car to be fixed for the same problem. I don't understand why I got a bill. I also don't understand why the part that was in question was not part of the warranty. I noticed every time I bring my car in for something other than standard maintenance it takes two days.

Ronny is the best! He takes care of my husband and I and is always cheery and smiley. It's a pleasure to deal with Ronny.

Worst service ever. I've been to BMW shops in Europe and Canada but this one is the worst of all BMW shops. They changed one tire for me because I blew it on the road, but I only managed to grab it to get to Levis, which is only 200 km. Just one thing, that it's my fault and nothing else. Although the mechanics at the BMW service in Levis said it was not the fault of the driver, but rather the wheel was damaged during installation. But they didn't care. If you have the opportunity to get to another service, do it. Don't waste your time and most importantly your money.

Julien Fournier is amazing to deal with - just bought a 335xi with M package and love it!!!! The staff at BMW Sainte-Julie are extremely trustworthy and responsive. Normally I hate the vehicle purchasing experience, however Julien and made it easy, seamless, and extremely pleasant. Anyone wanting an absolutely great experience should ask for him specifically!! I know I will for my next vehicle purchase ;

Absolutely horrible experience. Had to chase after my sales rep for updates on the process. Received replies after sending multiple emails and leaving numerous messages on his answering machine. Purchasing the car from Toronto I wasn’t able to inspect the car prior to delivery but was insured that the car was detailed right before being put on the delivery truck. After a long delay I Was delivered a car with a noticeably dirty interior pictures attached. The dealership was confused and had no answer as to how the seats were dirty because they claim it was detailed. Then they offer a minor $75 compensation which is a fraction of what it cost me to have the upholstery shampooed $250. It gets worse. I waited over 2 months to receive the $75 from them. Once again battling to get a response and reach someone on the phone. Numerous emails before receiving any reply. Received cheque July 17th. RecIeved car May 6th. OUT OF PROVINCE BUYERS AVOID THIS DEALER AT ALL COSTS.