BMO Bank of Montreal

Worst experience banking here. Often walked in to see the tellers and leave because there is a 4-6 person line. Or it takes 25 or more minutes to help 3 people. Often not enough tellers at the wickets. Excuse being "they don't know when the rush is going to be." At this bank its always busy. Bank else where in Vernon.
7 years ago (15-02-2018)

I love BMO bank. All the employees are very friendly, helpful and accommodating. You do have to stand in line longer than I care to but when it's your time they never make you feel rushed. I wish our banks would get Drive Thru Tellers for the easy transactions. I did have a problem with Ordering Checks. I placed an order online twice and never got the checks. I eventually went to a different check printer and got them for 1/3 of the price. This is the Printing Companies Fault, not the banks.
7 years ago (19-12-2017)

If I could leave a zero star I would. Never in my life have I ever had to deal with such bad service! Just making an appointment to meet with a human took a full business day and then you wait 2 weeks to get in to see them and the people don't even know there own rules and policies. Not to mention they have the worst automated phone interface I have ever used, It was faster driving into town and making my appointment than to wait for a call back. They do not make you feel important or valuable and are down right uninterested in you or your needs.
7 years ago (07-11-2017)

BMO in Vernon is great. Financial Planner is awesome and was the top in Canada. Friendly and makes sure they take their time to ge it right despite the pressure of a longer line up. I am ok with waiting knowing that the CSRs are not rushing just because people chose to come at the same time. You feel like a person not a number.
7 years ago (14-02-2018)

Wait times are long, the staff is moderately rude and border on deliberately unhelpful. They would rather you just go away than help you with what you came there for.
7 years ago (18-02-2018)