Bickell's Flooring & Complete Decorating Centre

Our family has been dealing with Bickell's for 2 decades. Their customer service has been incredible. Endless high quality paints, decorating supplies, beautiful on trend lighting and tons of flooring. We believe in supporting local stores that provide world class customer service and Bickell's has always come through. We own some rental propertities so tight timelines on flooring and carpeting are needed and they always accommodate. I wouldn't hesitate to recommend them.
8 years ago (25-08-2017)

Some of the subs they use are terrible. Be careful. My Ditra underlay was not installed correctly. Had the floor since June, now it's in a dumpster.
8 years ago (11-11-2017)

I always thought that Bickell's was the go to place in Stratford for flooring and paint. However, the end results of my experience with them has made me change my tune. I purchased some ceramic tile and vinyl flooring from them and decided to get professional installation as well. The plan was to install both floors and then come back in a week to grout. I arrived home from work that evening to find my sink ripped off the wall, my toilet in the bathtub and no vinyl flooring installed. When I asked why this was done, they told me they don't install toilets due to insurance reasons. When I pressed them to why then it was removed if no flooring was installed, they could not give me an answer because they sub-contract out their installers. To top it all off, when I received my invoice for the final work, they charged me for removing the toilet!!! I was never informed (on paper, in person, or by phone) that I needed to remove fixtures from the room before install and I certainly was not informed that if I didn't do so, I would be charged for the work. A simple phone call day of would have likely resolved this whole situation right away. While I understand the reasoning behind why they do not install fixtures, some heads up or warning would have been nice. I recommend you look somewhere else if you expect any sort of quality customer service. The reason I didn't put 1 star was because at least the floor looked good when finished and they offered to cut the extra charge in half for me.
10 years ago (06-12-2015)