Best Buy

When I went in they were helpful, they helped me find what I needed, or what I thought I needed and I then purchased the laptop I had been shown and told it would do what I needed it to do. I had to order it since there was none left in stock. When I brought it home after it came in I went about setting it up only to find out that it in fact DOES NOT do what I need it to do. I am very upset that I bought a product I was misinformed about. I will be taking the laptop back as of today, I’m not taking something that doesn’t do what I want it to do.
7 years ago (04-12-2017)

Went into Best Buy just to see if they had a screen protector for my phone, two people ahead of me. Waited half hour and noone came to wait on anyone in mobile.Young man that was on mobile was helping someone in another department. Not happy at all and will not go back
7 years ago (20-11-2017)

on Sept 15th I went into Best Buy to look at a computer for my sister as a Christmas Present, I was told that we could not set up the computer our self, that Best Buy Geek Squad must do it but we were lucky as they were all caught up so the computer could be ready in 6 hours. As we didn't live in Saint John we told them we would be back in the morning and to call us when it was ready. waited but no call so called them and they final;y said it would be ready within the hours. Well that didn't happen, had to wait a couple of hours, felt they had not even started to set it up. My sister wanted to buy the membership$19.99 and gave them her credit card, however after I got home discovered they had charged me. My total bill was $489.30, which would have been fine but it was one thing after another of excuses. It was not a pleasant purchase for me even though it was a present. I should have known better I never go to Best Buy in Markham (where I live) the awful service is the same here so I use Staples or the Shopping Channel. Unbelievable bad service. Never again, I just hope my sister is very happy with her present.M.J.Rogers
7 years ago (01-10-2017)

Poor product knowledge. Purchased a new subwoofer and sales person sold me the wrong cable. Going back now to correct the mistake. This is one reason brick and mortar is failing. If the consumer is no further ahead in terms of product knowledge, than buying from Amazon and waiting 2 days will be the choice made.
7 years ago (22-07-2017)

Standard Best Buy. You can order and pay on line and pick up in store. Decent selection. Store is a little smaller than some locations hence, some items not in stock or lower volumes available.
8 years ago (15-06-2017)