Berkshire Bank - Metro Center

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Address: 19 Harrison Ave, Springfield, MA 01103, USA

Phone: (413) 736-1812

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State: Massachusetts

County: Hampden County

City: Metro Center

Zip Code: 01103

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Reviews

Their online business solutions banking product is junk. Very difficult to get access online. No support after hours. LONG WAIT TIMES (10 minutes) for telephone support r=to even answer the phone during business hours. When asking for verification information, they ask about details of deposits only. Since I do not memorize those things, and our manager makes all the deposits, and that I am trying to log in to access that very information, and pay bills, I requested different verification info. Today, the "customer service" person told me (I'm not making this up), "I have nothing else I can ask you". And there you have, time for a new bank. And when I called the branch, nobody was available.  Waiting in limbo...

 8 years ago (28-11-2017)

Lots of money all in one place

 8 years ago (03-08-2017)

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