PeoplesBank

My family and I have been People's Bank costumers for over 15 years, and for the most part we have been satisfied with their products and services. However, on a recent phone call to the West Springfield branch regarding a check policy, I expected knowledgeable, and courteous responses for my inquiries. Instead what I received from the assistant manager Jennifer Kollisch were rude and condescending responses. During our short conversation, as I inquired about the policy she became frustrated and she abruptly ended the call, leaving me with unanswered questions and forcing me to re-evaluate my relationship with Peoples Bank. Going forward I foresee us becoming members at other institutions who truly value the meaning of customer service.
9 years ago (10-01-2017)

They always make you feel welcome. Make you feel like you're apart of their family. I give them ***** ;)
9 years ago (29-04-2016)

Slow and takes forever and they are to nosy
8 years ago (13-06-2017)

No matter what branch I go to... Super pleasant tellers. Such a nice change of pace.
10 years ago (31-12-2015)

Lovely faces and greets.
9 years ago (26-12-2016)