Ben's Fine Furniture & Mattresses

Had a musky odor when I dropped in to shop
8 years ago (03-12-2017)

My husband and I went into the fort gratiot store on February 20th to look at their sectionals. We found one we really liked do we put down a down payment. Our sales lady told us she would be ordering the couch that day so that when we came back in to fiish paying for it, the couch Would be here and ready to be delivered. We went back to the fort gratiot store on March 1st to finish paying for the couch. The sales lady said she would now order it after she had told us before she was going to order it so it would be ready for delivery when we came back in. Today, March 8th, our sectional got delivered. And one of the pieces is the wrong one. So the sales lady ordered it wrong. Now we have to wait another 10 days for our correct sectional because apparently they only get a truck every 10 days. I called the fort gratiot store to talk to a manager to see if they could do something to make up for the wrong couch being ordered and for it not being ordered when we were told it would be. The manager told me that there's nothing he can do, that they are making it right by getting the correct one. That is wrong. I have worked retail for 10 years and you are suppose to make the customer happy. They could've done something for us. Give us a small discount or something. But no, they flat out said there's nothing they can do. I like the sectional I ordered and once I get the correct one I will not be dealing with Ben's Furniture ever again.
8 years ago (09-03-2017)

Shop here before you buy on Wayfair. You'll change your mind
8 years ago (21-06-2017)

Great, friendly staff
9 years ago (30-11-2016)