BCAA

To say our experience was horrible is an understatement. Not only were we told it would be 18 days before our clutch could be replaced (on what was supposed to be 1 night in Penticton), they continously said they would call us with updates, and never did; didn't record our payment for the part; were rude, unprofessional and extremely expensive. ($2,400 for clutch and 'grommet'). We were charged a $125 to tell us the clutch needed replacement (which we already knew); and this $125 diagnostic missed the 'grommet' problem, further extending our stay. I’m not sure if we are more offended and disturbed about the lack of professionalism or the dismal customer service. We were repeatedly told the delay was due mostly to lack of staff. The planning of staff vacation and/or vacancies should never impact the service a customer receives. We will continue using BCAA for what it does best – a call centre to arrange a tow service from another company and will continue to share our negative experience. Karen and David Jensen
7 years ago (18-11-2017)

I purchase our home insurance and for my vehicle. Phone ahead to book an appointment as it can get busy here. Don't be surprised if you drop in and want to complete a quick transaction and find that there are 5 people ahead of you - they're popular in the insurance business. Knowledgeable staff, good sized parking lot.
7 years ago (18-08-2017)

The BCAA agent couldn't be more annoyed with me because I locked the keys out of my truck. She was and impatient and just not interested. Too bad.
7 years ago (30-11-2017)

I had the best experience here out of any insurance broker I've ever been to, and it was all thanks to Tammi Proulx. I had previously taken my paperwork to Westland Insurance to register and insure an out of province vehicle, where they told me my supporting documents weren't good enough. Tammi made it happen for me the following morning at BCAA with those same documents. She went above and beyond, no questions asked and with a smile on her face the whole time. I was on the road and enjoying my new car in no time. Thank you, Tammi
8 years ago (28-06-2017)

Our Car broke down outside of Osoyoos B.C yesterday Lucky we had Our BCAA Membership a really awesome man named Rodger towed us to town got my car to the mechanic of our choosing and even drove us to our Hotel !!! and when i forgot my laptop at my Car even drove me back To get it and then Back to the hotel again ! We love our BCAA Membership ! Thanks again Rodger From Osoyoos Your A real stand Up Dude !
7 years ago (22-08-2017)