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Banff Registry

  1. Banff
  2. Banff Local Government Office

Reviews, get directions and information for Banff Registry

Banff Registry
"Your friendly neighbourhood registry office! We provide professional services for Motor Vehicles including knowledge/road testing, driver's licenses and vehicle registrations, Vital Statistics including marriage licenses and birth certificates, Alberta Healthcare applications, Corporate services, Notary/Commissioner for Oath services, and more!"
Address: 211 Bear St #103, Banff, AB T1L 1A6, Canada
Phone: (403) 762-2177
State: Alberta
County: Division No. 15
City: Banff
Zip Code: T1L 1A6


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews
I have to comment on the great service we received for getting our Marriage License. We are from BC and recently got married in Banff. Sarah was great in making sure we had all of our documents prepared beforehand so when we arrived it was an easy process. She was also great with keeping us up to date and keeping us in mind for getting our license on time. Thank you Sarah!
Friendly staff, great service, just gotta time it right so you're not stuck in a big queue.
Coming from Ontario to get married in Banff I was concerned with all the forms and paperwork required. The website made it sound easy enough to do, we also had a friend conduct the ceremony, which you can't do in Ontario But it was still a stress weighing on my mind.... until we met Sarah. Coming from Ontario we are used to long lines and unpleasant faces at the ServiceOntario branches. Sarah was the complete opposite and eased all our concerns immediately. She took the time to explain the process for us as a couple, our witnesses and our friend who would be conducting the ceremony. She approved our wedding license in 15 minutes while we waited. When our friend wasn't able or didn't know how to submit the final documents following the ceremony, she did it herself. THANK YOU SARAH!!!!!
Both Sarah and Jenifer, are outstanding nice service, even they are busy they still smile and doing the job very well.
I've lived in Banff for 50 years, so safe to say I've dealt with this office since it's inception. Probably best to first clarify that this is not a Gov't office, it is a private registry service. While the office gained a reputation for being challenging over the years, the most recent owner seems to have worked to turn things around. A few things to keep in mind that might help with expectations: - The driver examiners were not employed by the office. There was one male examiner who had a bad reputation for being excessively pedantic in order to fail candidates. Thankfully he is no longer a factor. I believe the Alberta Gov't changed the system for driving examiners after years and years of complaints about their system of contracting private driving examiners that got paid by the exam leading to abuse of the system. I think the independant licensing offices sometimes got tarred with the same brush. - Long lines in a tourist town with numerous foreign workers are an inevitable consequence of a large transient population. Choose the time you attend to avoid peak busy times. - If your needs are going to involve a wait, prepare for this by bringing your own reading material or media on your phone if the latter have headphones, or eReader. The reading material on site consists of some well thumbed magazines and coffee table books that may not be of interest, and the TV on the wall features a live news stream which has CTV news at the time of writing. - For most of the history of this office, the only currency of tender was cash, although this may have changed by now. - Sometimes the owner can be seen in the backgorund helping out the two staff at the service counter. An arrangement where client inquiries can be emailed and answered in a timely manner by someone even working from home, rather than trying to get through on the phone, may be of benefit to mitigating some of the client angst. Or what about a live webcam accessible via internet that would allow someone to check the waiting line length before they head down? I recently attended this office for passport photos and although I had to deal with the line and wait for photos a wait that was still less time than driving to some other location, I found the staff to be helpful, and their attitude respectful. I suspect this would seem to be consistent with reviews that probably reflect the majority of more recent experiences at this location.
Very friendly staff and easy to work with. Sarah was great at getting me everything I needed and helping me get things filled out correctly.
My husband and I needed to update our address. Georgia was so incredibly helpful and efficient. She recommended we renew our licences to save another fee since changing address, recommended changing address on registration and health care free. We were in and out in under 10 minutes for the 2 of us. I never written a review for a registry but Georgia’s customer service warrants it.
What an amazing notary service! Easily the best and most reasonably priced I have ever used. Extremely kind and friendly staff from what I witnessed over the few times I have been here - many young adults filling out government forms for the first time in their lives. These staff were patient and helpful. Beautiful building. If I still lived in Calgary I would drive out here for notary services - truly.
Great customer service - Sarah at the Banff Registry helped us get our Alberta documents so fast and easy! Took all of 20 minutes early afternoon on a Tuesday.
Couldn't be more unwelcoming. I don't usually write reviews for anything positive or negative but the good people of Banff need to be warned. The women who run this office are the rudest, most unwelcoming condescending cows to walk the earth. I work in the service industry so I get it, sometimes you have bad days where your patience are thin and you just can't handle one more silly question. That being said I have been in to this office three times for three different reasons and I have never been so uncomfortable in my life. The women who work here are the kind of people who walk in to any establishment and say "i'm local" and expect a red carpet to be drawn out in front of them. The first time was to renew my licence and I had a few parking tickets to pay. The attitude I got from the woman helping me was similar to a 13 year old child who is trying to imitate the bully from her Favorited Disney channel TV show. Similar encounters happened the last two times as well, I could go on but I wont. If you live in Banff, you should drive ANYWHERE else to get your stuff done, avoid this office at all costs. Its not worth the emotional battering. If you work for this office and are reading this thinking, "Its just another crazy customer, this review isn't accurate, i'm the best front counter agent in the world" Your wrong, and you could do with either being fired or going through a serious attitude adjustment.
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