Bala Cove Marina

Had such an amazing time at Bala Cove Jet Ski Rentals! The team was super friendly, accommodating, and made everything so easy. Jet skis were in great condition and the ride was SO much fun. Would 100% do it again!

We had such an amazing experience at Bala Cove Marina! They took incredible care of our whole family and made the day so special for our kids. We rented 3 Seadoos and the entire process was smooth and easy. The team went above and beyond, treating us so well and even surprising our kids with summer treats, which made their day! Braydon and his team were exceptional—friendly, professional, and truly made us feel welcome. We’ll definitely be back and highly recommend this marina to anyone looking for a fun and family-friendly experience on the water!nnThank you !

Poor communication and unresolved damage — disappointing experiencennI stored my boat at Bala Park Marina for years with no problems, but my recent experience was very disappointing. I paid for a water-pump repair and waited 3½ weeks with no updates. When I checked in person, I discovered my boat had been damaged by a contractor hired to install docks. Staff said they would handle the damages, but communication was poor and progress stalled.nnWhen my invoice arrived, I was incorrectly charged docking fees for a slip my boat never occupied. That was later corrected, but I was then charged for fiberglass repairs for two minor chips in my fiberglass. Given the inconvenience of the damage to the side of my boat, I had asked them to repair those two spots at their cost. Instead, I ended up being charged $450 plus tax for the repairs, and I hadn’t seen a quote prior to accepting this work. I had hoped they would cover it due to the circumstances.nnThe marina told me the contractor was technically responsible for the damage, but they did not take ownership or ensure the needed repairs were covered. Initially, I considered giving a two-star review because I genuinely think the mechanic was trying to help me, but after the last conversation I had with a staff member, I felt compelled to lower my rating to one star. He had the audacity to tell me that the damage was caused by the contractor and that it was not their responsibility to fix my boat. This lack of accountability is frustrating, and I will no longer store my boat here.nnI’m sharing this so others are aware and so the marina can improve customer communication and accountability.nnThanksnRicknActon Island

Rick is very friendly, excellent service and easy to navigate, will be a staple for us for future tripsnnThank you Bala Cove!!

We rented a fabulous boat from Donna and the team at Bala Cove. They were super helpful and pet friendly. We had a great day exploring the beautiful Muskoka lakes and islands. Can't wait to come back! Thanks Donna!