Atlantic Heating & Cooling Solutions

Prompt service to get an estimate. Installation went smoothly, guys were professional and knowledgeable. Would recommend to check with these guys if looking for a heat pump.
8 years ago (15-12-2017)

Got our heat pump clean and was very happy with the service, tech was very nice and professional. The heat pump works great! Thanks
8 years ago (23-10-2017)

Bought a mini split heat pump in June and it only worked for 1 week. Had to wait for weeks to get a service rep to come take a look at it then another few weeks to get them to come fix it. They came and 'fixed' and it worked for 2 days. Long story short it is now 4 months later and I have a machine that has never worked and I am still waiting on getting it fixed! This is unacceptable to me. If you want customer service, look elsewhere. I bought one of their new Mitsubshi Mini Splits and it keeps freezing up and spitting ice. Their service techs are not knowledgable or trained on how to fix the issue. They come and leave and when I get home, the machine is frozen up - the same as before. Will update here, if I get the problem resolved....
8 years ago (26-09-2017)

Called for service/cleaning and once the tech came; noticed issues with my mini split in the basement (drain tube). Once he received the parts; he replaced it, set it to "dry" (as it was before) and left saying everything was OK. 2 days later I went downstairs there was water dripping out of the machine on the wall and the floor. My basement walls were nicely finished in wood and that section under the indoor head is now ruined. I called Atlantic Heating and Cooling and even though they are sending out the tech; they won't do anything for the damage it caused. The "Warranty Work" is going to end up costing me more than the cost of the drain tube. I will not use them again and can't recommend them to anybody.
8 years ago (24-07-2017)

I have had the worst customer experience ever with this company. My issue stemmed from a high heating bill for a device that did not work properly. To get someone to come out was a labor of multiple phone calls. Once someone came out he said this device is probably not suited for your house. Not what was said by assessment folks. After this guy leaves I call again multiple times and a week later another technician came out. This guy seemed more competent and has indicated there is a problem with relay board and temp sensor and orders a part saying take around 1 week. This is the 2nd week with no idea of when service will come out. I call today for an update the receptionist says darn computer will not bring up data (makes you feel real comfortable with their ability to handle customers) then transfers me to service as they cannot bring me up in their system with all information conveyed before This heat pump is under the Saint John Energy plan and we are locked into a 3 year agreement. DO NOT TAKE THIS DEAL. Buy your heat pump. I would never buy anything from this company.
9 years ago (13-12-2016)