Assured Automotive

Wish I could give a "minus". My experience with this dealership was the worst customer service I have ever received. My car went into the body shop on a Tuesday to get repaired. I was given a 4-5 day estimation as to when the vehicle would be completed by. I was not given a call throughout the days and had to call the dealership myself on the Friday to get an update. I was told it would not be ready and it would be finished 'tomorrow', on the Saturday. I asked if there is ANY updates please ensure you call me. I get a call back a couple hours later stating the car would now not be completed till Monday. A little upset, but no questions asked I was ok with it and waited. On the Monday, again, did not receive a call with an update and had to call myself, the car needed another part and it will now not be ready till Wednesday. NOTE: I was not notified at ALL that the car needed another part and it was waiting to arrive, there was absolutely no communication to myself THE CAR OWNER. I waited until Wednesday an hour before service closes, still no call. I call AGAIN, can you guess? Car is not ready. Still here left without a car and waiting for them to finish the job they have started. I get it situations occur that you have no way to control, but you must ensure the customer has been communicated to about it! Do not believe anything the customer service department says, as it is a bunch of empty promises.
7 years ago (30-11-2017)

Don't let the new name fool you, this is still run by the same scum as "South Barrie Collision Center". Do you like being called a liar? Not being taken seriously? Talked down to? And having an incorrect estimate performed? These sleeze-balls will do all that and more! It's a travesty that they're still in business. Go somewhere, anywhere else, and encourage your dealer and insurance agency to drop them - they don't deserve anyone's business. I would rate them -5 stars if that was possible, however 1 star is all I can do.
7 years ago (20-11-2017)

The worst place to go stay owey!!!!
7 years ago (19-04-2018)

Extremely professional, work was done right and in a timely manner. Paint and bodywork is an art, and these guys got my car looking great again. Only issue was some scheduling conflicts, however they were able to meet my schedule and get the car done in time.
8 years ago (04-01-2017)

Very pleasant to work with and fantastic results
7 years ago (13-09-2017)