Assurance Goguen Champlain Insurance Inc.

I had insurance with this company for several years. I was informed today that my insurance was dropped and I was not aware! They explained they called my old number and sent something to my former address (which I had asked them to update). So mistakes happen and this actually isn't what has me disappointed with them. Whether it was them that sent mail and voicemail to the wrong address or me who didn't update them properly doesn't matter as accidents happen and we could call it a "miscommunication". What shocked me was I said okay let's move past the blame game and reinstate the coverage and they said no. Not because they couldn't but because they didn't want to. I have over 50 properties in Saint John and because I only had one with them they really didn't care and completely did not value my business as a customer. Obviously I know I have made the correct decision to have my other business with two other insurance brokers I work with.
8 years ago (26-04-2018)