Aspen Dental

After having problems with my dentures, not fitting right, popping out a lot, using a lot of adhesive.....I was ready to dump Aspen, but I decided to see if they'll make it right. Erica at the front desk was so nice she made it seem like she knew me for ever. I never saw her before. I know they are told to be nice but Erica was really sincere and genuine. ( she was doing a lot at once..so the attention I got made a difference). Ashley took me to a room very quickly asked some questions. She really listened to my complaints took notes and went to get someone to help me. She made every attempt to make me comfortable. Well done. Zeb came in looked at Ashley's notes asked some questions and said he knew exactly how to fix the dentures. He took the plates and left room. Zeb gone only a few minutes Ashley came back with a updates on Zeb progress very frequently while I waited. Upon their return the two apologized for the " long wait".....it really wasn't that long. Zeb explained to me what he did.. He did things that weren't done to plates before thinning the high uneven spot, bringing weight down etc... He was so patient and caring he actually told to me I wasn't to leave till I was happy with adjustment.. The plates felt great what a difference THEY FIT... THE BOTTOM STAY IN WITH OUT GLUE...although I'm still gonna use glue for comfort. After a week they still feel and fit GREAT..I canceled follow up appointment because there wasn't anything to correct.. These three people not only made it right but they saved Aspen from losing a customer....THANK YOU ALL VERY MUCH...I'll be back!!!!!!!
9 years ago (14-11-2017)

Agree strongly with others, recommend avoiding. As other reviewers accurately point out, Aspen is profit orientated. First call from the office manager, told me "bring a form of payment" despite excellent Delta dental insurance without copays/deductable. Became clear why they made this strange request. Each employee pressured me to buy different products: overpriced electric toothbrush, expensive tooth whitening, and the most egregious was fluoride. Following the exam, they force you to sit with the "office manager" sales representative to schedule a cleaning. She was deceptive, saying nonchalantly "your only expense at the cleaning is fluoride" to trick people into paying. Why be deceptive when you could just ask the patient if they want to pay more for fluoride? This whole push to get each customer to pay for extras was exhausting and an uncomfortable experience. I will never return and learn from my experience, avoid this for-profit clinic that is focused on draining your bank account.
9 years ago (30-11-2017)

My husband and I love Dr. Kahn and his staff. Thank you for always being professional, honest and caring.
9 years ago (14-12-2017)

The receptionist was very rude. When I cancelled they didn’t even offer to set up a new appointment which was actually a good thing at the end. And they try to up sale you a lot. I spent way more money then I needed to there.
9 years ago (27-10-2017)

I needed oral surgery to remove a broken tooth with deep roots. I paid up front and they got me into oral surgery that same day at their St. Cloud location. Literally saved me, I would have had to wait for weeks with an abscessed tooth to get into Cetrasota Oral Surgery. I had 3 different referall from a dentist, an entodontist, and my GP doctor, Cetrasota wouldn't accept any of them!! Said it had to come from a dentist in their referall network i.e. Monticello, St.Cloud. Save some time and go to Aspen Dental.
9 years ago (20-11-2017)