Aspen Dental

Everyone was friendly enough,but it was like organized chaos. Someone would start something then stop because they forgot something so they would have to start over. Also my second appointment which was scheduled, the dental hygienist left during the middle. I was literally sitting for over 10 minutes doing nothing but staring at the wall. Biggest downfall of the place they tell everything that needs to be done, don’t ask if it’s something you want done, and give you costs for everything instead of waiting to hear what you would like to do. I would recommend you go for initial appointment and go elsewhere if you need any work done.
9 years ago (17-11-2017)

The Fond Du Lac office personal was great, helpful and very friend. Office manager helped understand the paper work and let me know how much everything was going to cost up front. Doctor Hamdan was very clear on what was going to happen first step by step. Overall great dental visit
9 years ago (04-11-2017)

Hurry up, in and out atmosphere. Not happy, definitely looking elsewhere. Three email asking for feedback was better than being there. No follow up EXCEPT for email. Time to research other options.
9 years ago (15-11-2017)

Well, I had terrible tooth pain of an unknown origin, and my dentist was out of town. I had expensive tickets to a music festival, so needed to be seen and fixed fast. I called the 800 number early in the morning, and was able to be seen at 7:00 a.m. Everyone who helped was very nice and cheery, though it was odd that the receptionist came in late to work and everyone seemed like it was normal. They took (what I think) was an unnecessary amount of x-rays. I was shuttled to a room, where the dentist spent a total of 3-4 minutes with me, explained I needed a root canal, and that he could not help me. I was in TEARS, confused and upset. He handed me a slip of paper for a referral at an office in Appleton, asked if I needed a prescription (for WHAT- he explained nothing. Did I need a prescription?). He then left the room, said good luck, and I was left on my own to find my way out (still in tears) and literally in shock and my mouth hanging open at how coldly I was treated. In the end, I did have a root canal done that day at the office he referred me to, where I was treated with kindness and compassion. They made room for me in their booked schedule, and were sympathetic and helpful. I walked out pain free and enjoyed my holiday weekend. They also said they would get my X-Rays up to the other office ASAP via e-mail, and never did. When they were called again at 12:00 to ask for them again, they were told it could take 24 hours. Bottom line, they are NOT EQUIPPED TO ASSIST OR HANDLE EMERGENCY DENTAL ISSUES. They can diagnose you and send you on your way, and that is about it. So, one stars for the very nice hygienist/assistant that took my X-Rays, and another for the television that kept me company while I waited in the chair for the dentist. That's a nice touch.
9 years ago (30-05-2017)

I will never be back. Customer service was terrible. The issues I was having was not fully addressed. The focus was more on my gum disease and the big ticket cost for control measures. I was in severe pain due to a broken tooth and exposed nerve. The financial consult person was not equipped to answer questions or prioritize my needs as a client. I was able to have my needs met the very next day by a competitor. And for a fraction of the cost. The competitors staff was friendly, understanding, and was able to prioritize my needs as a client.
9 years ago (05-05-2017)