Arbutus Roofing

I had a two leaks in our commercial property and asked them to see if they could come same day to look and repair the leak. They said they would call me back and see if they could send someone out right away. Then I started calling other people in the phone book to see if I could get anyone on site. They had staff just suddenly show up, after I already had someone else commit to showing up. Poor communication on that part. However, they apparently repaired and left the building, didn't tell anyone they were done. Next day, its leaking again, and I called them back to see if they could repair it, told me it was a weekend and the rate is $500 which is overtime rate to repair a repair they made yesterday that obviously was not successful doing. I would rather call someone else and pay that same $500 rate if I had to. If they didn't do it right the first time, why would i pay them again, and double to possibly have another failed repair. If the roof was not repairable to begin with, then they should have let me know. Again I'm not sure, but for sure I'm not using them again.
8 years ago (09-09-2017)

I wanted the caps replaced on my cedar shake roof, I contacted a few Roofing companies and most were more interested in selling me a new roof rather than doing the less expensive job...Arbutus listened to my request, gave me a quote, which was less than I expected and within a week I had a Arbutus crew doing the job...my new caps look great...thank you for the great job
8 years ago (30-05-2017)

They're not the cheapest, but as they say "you get what you pay for". From start to finish,- a job well done. I'd definitely recommend Arbutus to my friends.
8 years ago (14-05-2017)

Had a roof leak in Nov 2014 called these guys and they were prompt to attend to the issue. There quote for a new roof wasn't the cheapest or most expensive. Andy was very good explain things in a clear and easy to understand. They did a great job installing the new roof and kept the area cleaned. I've recommend them to someone else already and they were impressed. Would use them again for sure!
11 years ago (17-03-2015)

I like their customer service, genuine people with real smile. I used to associate roofers to be rough scruffy guys since my brother in law is also a roofer. The guys at arbutus took care of my leaky roof while maintaining a professional and warm attitude. Price was reasonable within budget. At least I don’t have to worry about waking up with water all over my floor anymore Overall, good job.
14 years ago (11-10-2011)