Aquaman Pool & Spa

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About

Repairs, Filtration and Heating. Leak Detection. Openings, Closings, and Weekly Maintenance. Retail Store

Address: 133 Great Rd Ste 1, Acton, MA 01720, USA

Phone: (978) 264-2018

Website

ten.nozirev@331namauqa

State: Massachusetts

County: Middlesex County

City: Acton

Zip Code: 01720

Opening Hours

Monday: Closed
Tuesday: 10:00 AM – 4:00 PM
Wednesday: 10:00 AM – 4:00 PM
Thursday: 10:00 AM – 4:00 PM
Friday: 10:00 AM – 4:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

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Reviews

Terrible customer service.  When asked for an estimate of pool repairs they started doing repairs and took parts of pool back with them to store without discussing this work before it was done.  When called to complain about pool parts missing and asking them to bring them back, they replied they had explained what was going to be done (they had not) and they were going to repair the parts, which was going to be a few hundred dollars.  Also, then did more repairs when they dropped the pool parts off, after they were told we would not pay for more work.  Told employee that we would rather repair the part ourselves (found it for 1/4 of the cost online) instead of paying $90/hr for something we could easily take care of ourself (took 5 minutes).  They continued to pressure us on buying a new filter, as we do need one, but I made it clear it was not in the budget for this pool season.  They also tightened the pool filter too much, completely stripping the nut, and costing us another $109 for a replacement part.  On top of this, the staff was rude, augmentative, and insisted they were clear on what they were doing, even when I kept asking questions about what the process was, with no answer about the process, just saying "it is what we typically do".  Insincere apology, followed by more statements about how they were right.  Would not recommend at all!  Find another place and save yourself time and money!

 10 years ago (21-07-2016)

Workers wear inappropriate work attire, including racist t-shirts expounding "I Speak English... Comprende?"  while addressing foreigners as "Boy". Highly unprofessional, and not someone I would hire.

 17 years ago (20-05-2010)

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