Appliance Shack - Newmarket

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"We are the appliance parts people for all brands of major appliances with parts for: BBQ's, Dishwashers, Dryers, Freezers, Gas Appliances, Motors, Parts, Range Hoods, Refrigerators, Stoves, Washers, and more. We also ship the same day on in-stock items all across Canada as well as the USA. Contact us today for the part you need!"

Address: 741 Davis Drive, Newmarket, ON L3Y 2R2, Canada

Phone: (905) 853-7377

Website

State: Ontario

County: York Regional Municipality

City: Newmarket

Zip Code: L3Y 2R2

Opening Hours

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

Had the part I needed for my dishwasher and were very helpful and friendly over the phone! They put a quote right into the system with the part I wanted when I called so when I arrived to pick up I just had to give them my name. Very easy and convenient.

Fantastic friendly service. They were integral in helping me find the parts I needed to fix my dryer. Thank you to The Appliance Shack

Bought appliance parts from the Newmarket store for many years. Very helpful staff. Best prices anywhere.

DO NOT BUY ANYTHING FROM THIS STORE EITHER IN BARRIE OR ESPECIALLY IN NEWMARKET. I purchased 4 packages of plastic wheels for my Kitchen Aid Dishwasher at a cost of $40.38 per package not  including tax,  total paid was $182.52.  The purchase was made on Saturday July 6th. They were returned on Monday July 8th,first thing in the morning, not opened. I was charged a $32.30 restocking fee.  I was appalled that I was being charged for returning 4 small packages. I understand that large parcels that would require a forklift to place back in stock that a fee should be charged.  I was told that those 4 packages have to be send back to the warehouse,LOL, due to inventory procedures. Do they not have a computer to return back to stock ?????? Highway ROBBERY I say.  To make matters worse Amazon is selling the same product for $13.00 per package total of four would be almost the same as the RESTOCKING FEE. BE AWARE they are also liars.  There is no warehouse outside of Barrie it is there other store.  Imagine, they are sending back to Barrie 4 small packages just so they can replenish the store back in Newmarket , I SAY BULL..... CASH GRAB.  SHAME ON YOU!!!!! I have bought different things for my other appliances from these people for years, but will now buy elsewhere. CHECK AMAZON BEFORE BUYING!

I purchased a couple of small parts for my Kitchen Aid Fridge. They were accommodating, fast and efficient. Some of the reviews they’ve received here are ridiculously unfair and petty. Give them a shot; you won’t be disappointed.

These guys are great! Open to the public. They have saved me a lot of money and can save you money too if you are handy and can fix it yourself. I recommend calling ahead to make sure that they have what you need. They will put it aside for you if you are coming right in to pick it up.

Dealt with a lady there, had issues with my dryer.  First part didn’t work tried another and now I have heat. Had some questions regarding the part and if they didn’t have them they got them and called me right back. Long story short they either had stock or were able to get stock and were easy to deal with!!!

I tried to buy a Bosch dishwasher drain pump from this store.  I gave them all the information model year serial number ect.  Special order paid in advance.  Part came in 3 days later, wrong part was told no refund.  They said adapter was required, ordered adapter, 1 week later, wrong part again.  At this point i'm on my 4th trip to the store.  Argued over and over and over, basically called a liar and told its going to take time.  Would not give me owners name or escalate.  They refunded the adapter but would not refund the pump.  Even though she saw both pumps side by side which are clearly different, she said i'm entitled to my own opinion. Called Uwe in Barrie explained the situation, she agreed to refund.  Then told me the part is in store stock part, went back.  Its not a Bosch original but rather a cheap piece of junk you can get on ebay for $49.00.  So 6 trips later, still no pump or apology from this store.  Found the right pump online from easy appliance parts.  The reply below is not factual. Full stop.

I have been a customer here for years and quite often have had decent service. But, today I arrived at 1:59 and was refused service because they close at two. One would think that a minute of their time would solidify their reputation and show care for their business, but you can be sure that I will be telling this story.  I will source my parts elsewhere.

The staff here is hit and miss. The first couple of times, the person I dealt with was super friendly, helpful and knowledgeable. The last two times the person was almost the opposite. You know, when you feel like you've interrupted something that was more important. This person sold me a part that was supposed to work for my appliance. It was a different brand because they were sold out of the one I usually got. It was not a part I needed immediately, so when the time came to use it, and I found it didn't fit properly, i brought it back and was told it had been too long. I was also told it was the right part. I asked to see the other brand, to show them how the moulding was different and that's why it didn't fit, they said "it's the same one". Basically saying to my face, I don't see any difference, when there clearly was. Is $40 worth losing a customer over? What's my scam, getting 1 free part? Just do the exchange and retain the customer, it's retail 101. Now I will order the part from Amazon when I need it. I will "shop local" when "local" acts like they appreciate it and need my business. I guess these guys are raking it in if this is how they treat people.

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