Applebee's Grill + Bar

I ordered a steak medium well and when I received it, the steak was cooked extremely well done & very dry. I immediately called and complained to the manager about my food and she sent me 2 manager gift cards in the mail for me. I usually don't have any issues with Applebees but lately I haven't been satisfied 2 weeks later this is what I purchased with the $30 gift cards....

Our server was polite & attentive. Manager comped the pretzel sticks & gave us a discount. These are the ONLY 2 REASONS I give 2 stars instead of 1! Hostess was visibly irritated with an attitude at our seating request. Our first round of pretzels was overcooked almost burnt. This second batch looks exactly the same & tastes burnt & greasy. The 2nd batch of beer cheese that came was so hot it scalded my tongue. We asked the steak be between mid well-well....... This is clearly medium AT BEST! Your cook staff is in dire need of training. My husband's exact words were "this is why I'll never come back here. This happens every single time" & he's right. I've yet to have a properly cooked order from this Applebees location.

Food is very inconsistent. I am a huge fan of the Cheetos wings. 3 times out of 5 when I get them they are missing the cheese sauce and are just dry wings with the Cheetos pieces. Last time I dined in they were missing the sauce. My server never came back to the table until we were ready for the bill and I had to ask him for a cup of the sauce then. It was clear we were done with our meal and I didn’t get any apologizes or offer to discount the wings. Only brought me a small cup of the sauce that are supposed to be on the wings. Today I did a curbside order to pick up on my lunch at work. Waited ten minutes in the spot, and then had to call back inside because again they were missing the sauce. I was brought out a cup and no apologies. I work in customer service and this isn’t a good way to keep customers! It shouldn’t be difficult to make food the same way all the time

I had one one the best services in a long time while at Applebee's last night! All the managers were very helpful being my first time at the restaurant. My server Janiaha did an awesome job. Was always present and very sweet. I will recommend this place to family and friends. Food was great and so was the service. Thanks again for such a great time.

Ordered a catering size portion of spin dip, and although the dip itself as well as the containers of chips were smaller than when I ordered them in grand haven a few weeks ago, I was still impressed by how quickly they had the order ready and by how kind and helpful Rose was. I had an online coupon that wasn’t working with the website, and she still honored it for me in the store. I really appreciated her professionalism and willingness to go out of her way for me. Thank you Rosemary!

Every time I come in the staff is awesome and the food is great! Tanya is a great server and bartender! very friendly attentive : Lyndsey is friendly and remembers what I drink and my favorite order.. the hostess are quick to get you seated and the managers seem to really care about the guests and the employees.

Tuesday evening after a Movie nearby, we looked for a place to cont a GREAT TIME that would be open LATE! We would HIGHLY recommend Sherman Ave APPLE B's!! The food was hot & fast! Our server, Leo, was so kind, patient and a true GEM !! He never made us feel in a hurry, or in his way not many customers were there that late & even shared some of his own story, with us. He made our Apple B's experience a 10+ rating!!

Got there and parking lot wasn't even half full. Once we got in, was told it would be a 20 minute wait. Figured it was because of being short staffed. No biggie. Once we were seated, got our order placed right away. Took forever for the food to come. It was delicious. Never seen waitress. Had to wait for bill and then an extremely long time for her to return. Probably won't be back.

Staff was so friendly and accommodating... shared the 2/$32.00, I had the crispy chicken with the penne noodles asked noodles to be cooked well; excellent, with salad... everything was wonderful, along with hit tea and lemons... so hot and soothing it was so cold outside.

There were 7. Of us. Appetizers and meals came out in “shifts” almost all were cold. Waiter was helpful when we pointed out what we were waiting for….a beer sat at the bar, waiting to be picked up for over 10 minutes. No napkins or app plates offered. No coordination of meals at a table , once we complained about missing food, it suddenly appears, apparently out of the refrigerator. Big Rapids and Ludington are much more customer friendly and organized. Won’t be returning.