Apple Place Ste-Foy

The staff were rather unhelpful and i would say did not have the knowledge in their products. I went to buy a Magic Keyboard and specified it needed to be in english since i need it to work. The employee said it was 100% in English and pretended to read the barcode and she then turned around and said “see its in english or the picture would show the accents”. As soon as i opened it at home, i saw the keyboard was in french. I unfortunately cannot recommend this store , the staff are unfriendly and do not know their products.

Can’t buy apple watch on release day, only pre order you need to come back next day. I won’t buy there ever again

that place does not deserve a visit, especially the genius bar, they didn't try to solve the problem, the most important thing for them is just to force you to buy something new.

This is the worst Apple Store I’ve ever dealt with. They’ve zero knowledge about every product, every issue and have a big lack of respect and punctuality.

I wish I could give 0 star!!!!My iPhone X was stuck On Apple logo and I brought it to this store. The person who I met told that it is broken some part insideand did not try to solve the issue!!! He just wanted to convince me to buy new Apple!!! He wasted my time and he wanted to waste my money as well. Hopefully, I refused to buy and I called customer service of Apple in Canada and the agent told me go to other branch. I went to ‘mWave sans-fil” Gallery de la capital and the operator did the reset factory and save my iPhone…why you do not hire specialists and do not appreciate customer time!!!

Nicely greeted by the security agent at the store. Not impressed with the salesperson who showed me the apple watch band from the secret drawer and then quickly put it away. Wasn't offered to hold it on my arm compare it to my watch... Not quite the experience I was hoping for at an Apple store.

I walked to that store yesterday to buy. I know exactly what I want to buy: I'm not here to look around, I'm here to buy. So they hooked me up with an appointment for the next day. Even if I knew exactly what I wanted to buy, I had to come back later, that's how it works. Today, none of the items I wanted to buy were in stock. Not even in another color. Why don't you just tell your customers if you have what they want in stock instead of going through the appointment process ? Complete waste of time.

Can we set it to... ZERO star? Worst everything i never experimented! short line up tho As a technician myself, all I wanted was a LCD screen!! as per my boss request to get it fixed ASAP 4 long visits later and a lot of hope, they gave me my cellphone back with my dead LCD saying that I need to buy a new phone because they can not test mine!! at my 3rd visit, I called my self on that phone, at the front of them and it worked! so...?? Just get it done please, I don't mind paying 200$ but PLEASE do it. bam. done. finito. Ciao bye pis Marci tabarnak mais non.... trop simple pour eux AND, also, ummm... Where is my data?

Came here to exchange a product that was missing a sdcard. Service was quick and good despite covid, I felt so bad to purchases a GoPro set without the sd cards. Not apple’s fault. Cool staffs otherwise

Very unfriendly. I don't like going to the mall alone and I get stressed easily. I needed to go to the grocery store and for that I had to walk in front of the apple store. I don't know what they did but the entire walking section in front of the store not inside, the aisle that belongs to the mall was covered with red tape and there was sort of like a hallway for people to wait in line. But since it was late, nobody was waiting but there were security guards like 4 of them. One of them stopped me and said in a very agressive voice ; you can't be here, what do you think you're doing it's an apple zone. I was really scared and did not understand since i just wanted to cross the path to go to my grocery store. He said I had to leave and go around, but the way he said it was so mean. You should avoid this place during covid. I felt very uneasy.