American Inn & Suites Ionia, MI

My family and I have spent lot of time and money at this hotel., We always have cleaned the entire room each and every time before leaving and the children are always with us. But our last two stays were harassed about the number of children. My daughter has 6 children. We just made reservations for the baby is is turning 2. We received a call and was told that they had over booked the suite that we had reserved and that they saved 2-rooms for us instead. He then said You will have to be quiet or there's going to be problems. When I called to verify what he had meant he became argumentative and said he was the manager. When I arrived to pick up a copy of the rules another man said he was the General Manager and they do not have a copy of the rules. When I asked for a Corporate number he again said there was not a number. I believe the two men were discriminated against the children and I would like to speak with someone who has authority over these two rude men!!!!!
7 years ago (02-03-2018)

The pool and hot tub were awesome. Breakfast had a wide variety for being continental. The rooms are really set up nice. Only thing I saw was it seems no one vacuumed.
7 years ago (29-04-2018)

This hotel is disgusting. Our first room smelled like pee. They gave a different room which was filthy...there was urine on the toilet seat, debris on the carpet, a mysterious stain on the bedding, dust everywhere. The rooms gave no indication of a basic level of upkeep. We were unable to stay the night due to the filth and the terrible smell of drugs in the hallway. The staff was resentful of our complaints and only gave us a partial refund. I would recommend avoiding this hotel at all costs.
7 years ago (14-04-2018)

Great place to stay friendly service comfortable rooms clean and eat reasonable prices
7 years ago (17-05-2018)

Had a couple issues when we first got there. Phone didn't work and remote wasn't working but they were fast to fix those issues. Room was clean and everything was nice. Stayed here due to electric being out because of a storm.
7 years ago (16-04-2018)