Ambassador Auto Repair

I called ambassador to get a new set of winter tires put on. Everything was going well and the price that the individual quoted me was reasonable. However two hours after dropping my car off, I received a call stating that he needed to “tell me something”. He stated that he had broken the master key to my locking lug but and as such I would need to drive to the BMW Langley dealership to get all my lug nuts loosened so that he could do the remaining three tires. I was extremely surprised that an establishment after breaking a part, would require the owner to do the leg work to replace the part so that work could be continued. He repeatedly stated that it was “not [his] fault” as the nuts had been tightened too much. My boyfriend drove to numerous places and was unable to find the master key. Ambassador offered me a “replacement car” which had one bar of gas and both the transmission and check engine lights were on. In the meantime, I was able to find another auto repair store where they were equipped and were able to loosen each nut. They charged me $15 a tire to replace all the nuts including the one Ambassador had stripped. I drove the car back to ambassador and stated that it would be fair for him to match the price I had paid for the tires to the $15 install fee he was charging me to put the tires on. Again I was informed that it was not his fault and he wasn’t going to compensate me for the hassle. I asked to speak with the owner and informed that I was not asking for discount but rather some fairness for the hassle I had gone through to simply get some winter tires put on. After four hours of running around, I ended doing all the leg work for a part broken by them and did not even get anything in the way of compensation. I would not recommend Ambassador to anyone and hope that they learn better customer service in the future.
8 years ago (13-11-2017)

Very caring business. I had a flat tire while they were really busy, and they sent the owner over to help me. Once it was decided I'd have to tow it, they stayed open late to accommodate me. I was a pleasure to have them help me out. Thanks to the employees at Ambassador Auto repair, I will be back.
8 years ago (19-07-2017)

They are cheaters and I can not explain here. If you want to check them do wheel allinghtme here.
7 years ago (31-01-2018)

Great customer service. Highly recommended. Ask for Paul.
8 years ago (25-09-2017)

Friendly Staff , Good For Work
7 years ago (26-02-2018)