Allstate Insurance: Williamsburg Town Centre Agency

Absolutely the worst company in the name of insurance. It took these incompetent people 3 months to take a vehicle off my policy after I stated and signed off multiple times that I did not have the vehicle no longer- was trying to get me to pay insurance for a car I did not have. I went in an signed off on everything and they still were too incompetent to take it off my policy saying that they didn't receive anything from me (bold face lie!). Sure enough, I started recording all conversations I was having with these people. On top of that, they jacked my rates (no claims or tickets whatsoever) claiming that they were giving me discounts in which they shouldn't have. Talk about treating your clients well. They are extremely difficult to deal with and I highly suggest to stay away from these guys (this branch specifically). The only positive thing I can say is that All State offers something cool that nobody else offers which is a "disappearing deductible". So for every year you don't make an at-fault claim, they kick $100 off your deductible. My deductible was $500 originally but being two years without any at-fault claims, my deductibles went down to $300. Still, this wasn't enough to keep me as a client. They jacked my rates because of their incompetents and just couldn't offer anything to keep me. I've never experienced such horrendous customer service from an insurance company. Simply the worst. Sorry All State, I'm a very reasonable and understanding person but you guys just flat out suck. I'm going in right now to cancel my home and auto policies. I got a way better rate with somebody else and I'm sure their customer service will be better too.
8 years ago (28-06-2017)

I have had nothing but positive experiences with Allstate Canada and more specifically the Willimabsurg location. The staff are always extremely pleasant and helpful and the one time we needed to make an automobile claim it was a great experience.
8 years ago (06-12-2017)

Yep I agree with these ppl ,I've been trying to get my ex off my police Fortwo months now and it's still not done ,nothing but excuses ,the only thing they want is your money
8 years ago (02-10-2017)

Worst customer service I've ever experienced. This location does not care about their customers whatsoever. Would never recommend this place.
9 years ago (31-01-2017)

Terrible, Terrible Company. Definitely don't have the costumers best interest.
9 years ago (12-09-2016)