Allied First Bank

Incredibly frustrating banking experience. I currently have several accounts open with them, including two business accounts. I want to have my personal accounts available as an online statement instead of being mailed to me, but I still want the business accounts to be mailed. It's either all or nothing, because it's apparently 1999 and the internet is new. I also updated my address over two years ago by filling out their change of address form. For most of those two years, my address was changed on my statements, but not for the billing address on our debit cards. Then, somehow, the address reverted back to the old address. I came in to discuss and had the misfortune of dealing with the personal banker named Megan. She was incredibly rude & condescending. She rolled her eyes at me when I expressed my frustration over my statements and the address being wrong. This was on October 31. It is now December 8. We still haven't reached a solution for my statements. I'm not receiving them by mail OR digitally. We're in the middle of buying a house and we can't even provide the required documentation because of their incompetence. To make matters worse, our debit cards are expired (end of October) and we still don't have new ones. Our money is essentially being held hostage. We can't wait to close our accounts and kick the dust off our shoes. Awful customer service all the way around.
7 years ago (08-12-2017)

Every time I deal with this bank it's always a headache the atm said my pin was wrong I've had the same pin for years so I called the 800 number after being on hold forever I get through to a guy who after explaining the situation to him he said that would be the debit people and they aren't here and now I'm locked out of my account useless I'll be closing my account tomorrow morning
8 years ago (05-11-2017)

Stay away from them! Have been in escrow on a home over 35 days with no solid close date yet. File was approved but Allied has not performed. Nothing but empty promises and no action. I have purchased homes before and the lack of service received is ridiculous. NO concern for your money or time here! Tammy Theiner, Cassandra Rosales and Lisa Kuda are liars! Once you begin to ask questions about what is taking so long, they start making excuses that make no sense. Will be filing a complaint with the CFPB. Run away!
8 years ago (02-07-2017)

A-hole use robo dial to solicit VA loan refinance.
7 years ago (15-11-2017)

Another loan officer at a different company told us we had one loan option, which wouldn't have allowed us the house we wanted. We were thrilled when we found Jeff Johannessen at Allied First Bank, that helped with other loan options. Jeff went above and beyond keeping us and all the agents fully informed through the entire process. We are now home owners of the house we wanted! We would highly recommend Jeff to our friends and family!
9 years ago (05-11-2016)