Alberta Health Services

I tried to book a vaccine appointment and spent 20 minutes on hold until I finally just hung up.
7 years ago (07-05-2018)

The appointments are always on time. Staff is nice and friendly
8 years ago (03-08-2017)

Terrible-said I have to wait 5 months to get my child's 18 month shots and that I should just skip them if I don't want to wait that long! Also-waited over 35 minutes on the phone today to be told this :(
8 years ago (25-08-2017)

I have been taking my son for his vaccines at this location and we have had a great experience with the nurses and the rest of the staff. Appointments run on time and it never feels too crowded. My only complaint is that there are very few visitor parking stalls and in occasion I have had to park on the street and walk with the baby in arms to get to the building
9 years ago (04-10-2016)

We have been coming to this clinic for our baby's vaccinations, about 4-5 visits. Pros: our appointments have always been right on time and this is important when you are arriving with children. Instructions for getting the baby weighed in/height are very clear, and efficient. The front desk staff / receptionists have been very friendly and nice on the phone for bookings. The nurses have all been very good. Some more knowledgeable than others and some can answer specific vaccine-related questions, others cannot (I am in healthcare so my questions are usually beyond the usual scope of most parents and it's fine if the nurses don't know). More importantly, they have all been kind and caring and did the jabs efficiently. The nurses never seemed to rush us through, always ample time. In fact the time slot bookings are longer than needed (perhaps why they are so swamped with bookings). Cons - the clinic exterior and entryway seems pretty dodgey, makes you think you're in a bad area of town; "total sketchville" is how my friends describe it. Sometimes it's really difficult to get a quick appointment, ie. currently they are booking two months ahead. This is not clinic-specific issue, but I feel that 12mo old babies should have a choice of leg vs arm injections. If they are large for their age, or even average weight then arm is fine. But for babies that are at the low end of the spectrum, the leg is better. Since the choice for site of injection is based upon average size of babies at 12mo, why not just make the switch to arm injection at a particular height/weight instead of age. The current "12mo" cut off doesn't make sense to me. I would recommend going to the vaccination clinic closest to your house, I doubt there is too much difference between them. The biggest drawback to this clinic is the exterior appearance (but not worth spending tax dollars for a facelift since I'm sure it's structurally sound!)
8 years ago (15-03-2017)