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Alaska USA Federal Credit Union

  1. Northeast Anchorage
  2. Anchorage Bank

Reviews, get directions and information for Alaska USA Federal Credit Union

Alaska USA Federal Credit Union
"Global Credit Union—formerly Alaska USA—gives you the everyday tools and support you need to make the most of your money. As part of a member-owned, not-for-profit institution, members face fewer account fees and gain access to competitive rates on car loans, personal loans, business loans, and more. Real people are available 24/7 to help you manage your accounts. See the difference exceptional service can make for your finances—start with a checking and savings account and grow from there. Serving Alaska, Washington, the Phoenix metropolitan area, California's San Bernardino County, Western Idaho, and all employees of the Department of Defense and their families. Insured by NCUA"
Address: 7575 Debarr Road, Anchorage, AK 99504, USA
Phone: (907) 770-7260
State: Alaska
County: Anchorage
City: Northeast Anchorage
Zip Code: 99504


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Reviews
I have been doing my banking with Alaska USA FCU for over 20 years now and, I wouldn't have it any other way. The Customer Service is very Courteous and Kind. Thank you Alaska USA FCU!
The whole idea of privacy when you speak to a teller, is completely lost at this location. Today for example, there was only 2 tellers working and out of all the desks for them to be placed at they chose to be right next to each other which makes it incredibly uncomfortable for me to exchange information with the teller. I'm sure others felt the same, since there was barely any space in-between me and the other person getting helped, making everything in ear shot. Sincerely an anxious person just looking out for other anxious people
Don't use the drive through at the facility by debarr and muldoon. SOOOOO slow the last two months.
Always had good luck with my daughters account here. My checking account was a disaster and Alaska USA did nothing to help straighten out the multiple charges that accrued when they let a gas station continue to put a check through when there was no money available. Like literally three times a day for like three days at 20$ per time. I’m talking excessive. Otherwise great service.
One of the slowest branches. Waited in line for almost over 30 minutes to get a new bank card only to be told they were out of stock. Went through the same thing the other day and the teller said they would be resupplied yesterday. Either she had bad information or everyone in Anchorage got a new card in one day. Tried to go on the app to order a card but it won't even load when I sign in. I know AKUSA has a lot of good ratings but they have given me a horrible banking experience this day.
Had a very pleasant experience today at this branch. There was a bit of a line, but the teller had my issue solved in no time. Thanks so much for being open on Saturdays!
East Debarr branch never got back to me for a auto loan. Never got a phone call. Been banking with them for 10 years
Came in to refinance my truck at a lower interest rate after completing the refinance on my mortgage. I explicitly asked if the GAP coverage that I already paid for when I purchased the vehicle originally was transferrable- I was told that it was. Found out after the bank ran my credit that I was going to be re-charged $345 again for GAP coverage if I opted for it even though it's the same vehicle and the same bank. The person said they "misunderstood" instead of just apologizing and owning their mistake, which goes a long way. Fortunately my truck is worth a little more than I owe, but had those expectations been accurately set before the bank performed a credit check, it would have been a much better experience. If you do not know the answer to a question being asked, don't assume you know the answer- ask for help. Also, instead of the manager speaking with me when I was standing right in front of her, she relayed information to the teller to then repeat to me while I was within earshot.
We gone into the DeBarr branch twice to set up accounts and been turned away because they were too busy. I’ve heard their good if you already have an account but I guess we’ll never know now.
Today's service took way too long... over 30 minutes just to get to a teller. The tellers were also doing the work of the office people. Very inefficient
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