Activecare Medical Clinics

The medical receptionist called me "sweetheart" in the most condescending and impatient way when I tried to clarify if the appointment was over the phone or in person. It would benefit this practice to have training in soft skills. The doctor, herself, has been decent thus far.

Worst experience EVER! The receptionist is terrible so unprofessional and absolutely RUDE. I called to see if I could either speak to a doctor or have an appointment for my husband who recently was in a motorcycle accident and has a blood clot and on blood thinners. I had a very valid reason and concern to call as he has blood in his mucous and needed some form of direction from someone, I’m not calling about cold symptoms as my family doctors answering machine indicated this is the number to call after hours. This woman spoke over me would not even listen to me and said” You do realize there are no doctors here today??!!” There is no reason to behave in this manner what so ever!! I can’t even believe this woman is working the phones let alone working in a health care setting. It seems to be not only myself that has been treated like this as I see from past reviews all I can say is if you don’t like your job then leave ,don’t make other people suffer because of it! I will be letting my family doctor know about this situation.

If I could give this place zero stars, I would. My mother is 85 years old and no longer has a family doctor. She lives very close to Carlingwood so I thought I would check in with the clinic to see, if by some miracle, they were taking on new patients. The request was not for myself but for an elderly person. The receptionist was so RUDE I was gobsmacked. It was as if I was asking her for the world. Her attitude was, oh, too bad for your mom, we aren't talking new patients and the clinic will NEVER take new patients according to this incredibly unprofessional receptionist. NEVER? How daft is she? I honestly think I'm facing discrimination given the snobby attitude I'm often faced with by medical clinics in this backwards city. How is it possible that as a resident of Ottawa for the last 8 years, I too have not been able to find a GP. That receptionist's message was loud and clear....Get Lost lady, you disgust me and your mom will never be a patient here. To heck with this dump of a clinic. I'm beyond insulted by the way she spoke and treated me. I've lost complete faith in the medical system in Ottawa and Ontario as a whole. I know family doctors work hard, but they're elitist a holes. If that receptionist is a reflection of what the physicians are like there, good riddance!!

I would like 0 star to this clinic. The worst receptionist I have ever met. Very rude and unprofessional. I was just asking simple quetions, she started to yelling at me as a patient who needs help. So terrible experience. I suggest anyone who saw this post just look for another clinic.

I have an awful time trying to get through to them, I have not seen my doctor in at least 2 years because they never answer my calls and have no voice-mail option. However, my mom never has any issues so I actually had to get her to book my appointment on my behalf. I typically have to see walk in doctors due to this issue, I was just about to give up on them but I know they are hard to come by.

The staff are incredibly rude. I asked for "reminder" email so I can show my work so I can request the time off to attend my son's appointment. The reception staff were arguing with me, raising their voice, when all I asked for was a simple request and the lady kept yelling at me. The staff are Incredibly rude for something that was so simple and not even for me it was so my son could attend and I could get the time off work.

Dr. Kingwell is amazing. My 4 kids love and trust her and she is so great with them. The front desk staff unfortunately have no bedside manner at all and are always rushed and stressed. Likely a product of their environment rather than a reflection on them personally. The phone is always ringing and they are always rushing to get to the next patient.

This place has the rudest staffdoctor Macintosh, reception. I did not receive the appointment reminder call, when I called to asked to confirm my appointment date they started yelling at me over the phone because i missed my appointment. I proceeded to ask for another appointment but doctor Mackintosh said he will not be my family doctor and I owe him $100. The reminder system sucks and calling in to make an appointment is the worst thing in the world. please avoid this scam of a place if you can.

We have been patients for decades and have found the front line staff to be very helpful, professional and friendly. Our family physician Dr. MacMillan has been a godsend for our family providing excellent healthcare to my wife and I, our now adult children, and now grand children. If not for Dr. MacMillan and other physicians at Activecare there are a few of us who wouldn't be here now. We feel very fortunate to be patients of Activecare Carlingwood and the fine staff and physicians.

Pre-COVID paediatric service was wonderful and we never had anything to complain about. Now we are lucky if our calls are answered, can rarely get an appointment in person or by phone, and booking online has never worked for me. I love most of the staff, and our paediatrician is a lovely human, but none of that matters if we can’t get any service.