A Night In Bloom Event Floristry

Heather did such an amazing job on the florals for my wedding. In our initial meeting she listened so well to my ideas, and collaborated to help bring that vision to life. We exchanged ideas throughout the next few months via a Google doc, until we settled on exactly what we wanted. When I arrived on my wedding day to my venue, I was amazed at how well she took that inspiration and realized it! Everything was so beautiful and just how I wanted it to look! She made my budget go far, and we had several compliments on how lovely the flowers were. Thank you, Heather!
7 years ago (30-06-2017)

While I knew flowers were necessary for a wedding, I thought that the costs were prohibitive and unnecessary and I was prepared to cut corners wherever I could. However, after my initial conversation with the girls at A Night In Bloom, I felt confident that I would have beautiful floral arrangements at a price I was comfortable with. Heather and Adrienne provided me multiple options for each floral element of my big day including images of what the final product would look like which helped so much. It was truly a collaborative effort. They were quick to tell me if a flower I requested was too expensive and provided a number of beautiful, more affordable options. On the day of the wedding, I was blown away with the quality of the final products. Each piece perfectly matched the feel of the wedding and was delivered on time and in perfect condition.
9 years ago (28-12-2015)

They wrote me off too!!! Unhelpful and definitely came across snooty! ! If you don't meet their budget requirements they Say NEXT! I just didn't say anything but glad to see I wasn't the only one! They made me feel so Uncomfortable! Ugh!!!
8 years ago (20-11-2016)

A night in hell is more appropriate… I was disenchanted and appalled to say the least by the owner Heather’s lack of accommodation, guidance, and customer service when it comes to requesting a florist’s services. Heather put a damper on the excitement that comes with not only planning a wedding but learning along the way. I sent her inspirational photos from Pinterest as well as her consultation sheet filled out expressing I was interested in her “DIY Option” and had a “$800-$1000 budget”. I have never been married before and wasn’t exactly sure how much to budget toward flowers. In my e-mail I wrote, “I am paying 100% for my own wedding. I like elegant and simple. All white. I love hydrangeas. Probably about 15 tables. I would love to create something similar to this at a price point that works for me." Heather’s assistant Jacklyn’s response was…“I have looked over your consultation worksheet and fully understand that you will be paying for your florals on your own. After speaking with Heather we unfortunately are not sure that we would be able to help you create the inspiration photos within your budget. Since hydrangeas are such a finicky flower to work with we do not typically sell it to our DIY couples. With your budget you would fall into our DIY category. This style of centerpiece for 15 tables would probably eat up most of, if not all, of your budget not including personal flowers, ceremony decor, and cocktail hour. I am so sorry that we cannot be more help to you. Best of luck with the rest of your planning!” I was confused and frustrated by their lack of assistance and immediacy in writing me off as a new customer. I called to be certain that they weren’t snubbing me because of a misunderstanding. I spoke to Heather directly and she expressed she ONLY does Hydrangeas for full-service weddings. She said, “Most weddings I work with in the Hudson Valley range from $3500-$5000 and I am not able to help you. She condescendingly recommended I go with the receptions in-house florist to which I replied “They do not have one.” I asked her, “Why would you pawn me off to another business instead of trying to help me?” She said, “We do not like to waste your time.” When I asked her “Why she didn’t offer another type of flower or ideas for the “DIY Option” she said, “I do not have to justify why I do what I do to you.” At this point I was angry and could read in-between the lines that I wasn’t a wealthy enough client for her. Infuriated I asked, “Why are you so unhelpful and not willing to work with me to understand different types of flowers and price points that work for both of us!?!? And she said, “Because I wouldn’t want to work with someone like you! Most women are happy about their big day not nasty!” To which I hung up the phone. If you are looking for a positive and collaborative experience, to learn about floral options, identify your style, work with pricing to set a realistic budget, and to create something similar to your dream, please look elsewhere. Heather, in response to your defensive comment, Your e-mail says it all. You were dismissive and didn't offer any other type of flower with my flexible budget and initial ideas. In regards to positivity, positive businesses offer someone options to meet their clients’ needs and are grateful to be of assistance. It’s not always about the mighty dollar. It’s about how you make people feel and thereby word of mouth. Your email was presumptuous and created my negative mood, so naturally my attitude on the phone was unfavorable. I was trying to understand your uncanny sense of customer service. (Ergo my questions on the phone that I also included in my previous review.) I was expecting a professional who helps to guide someone through an experience to make it memorable. People don't come to you to learn about flowers and determine a budget to only be told to go somewhere else via your first email! Shame on you! While you may offer beautiful flowers you leave a lot to desired when it comes to customer service.
8 years ago (22-11-2016)

Heather and her staff are amazing! Great to work with and stunning flower designs!
8 years ago (19-11-2016)