Bella Fiori of Rhinebeck

I had called Bella Fiori 30 minutes before they closed on my Mother’s Birthday. (I meant to call sooner, but the day got away from me) I was calling to have the flowers delivered the next day. When I called they were very honest saying they weren’t sure which flowers they would have left being it was Friday and 20 minutes before they had closed. I explained I was not picky and trusted them to make an arrangement with what they had, similar to an image I had picked off their website. My one condition was that it would be beautiful! The woman on the line assured me it would be. Once she had gotten all of my information she asked when my mothers birthday was. I told her it was today, but I understood I had called way to late to have them delivered today and would be more than happy for them to be delivered the next day. To my surprise they went above and beyond and went to deliver the arrangement that day and it was absolutely beautiful! Thank you Bella fiori!!!
8 years ago (04-11-2017)

Good morning, I am appealing to all my wonderful customers and asking them to help put a stop to those rare on-line customers that feel the internet is a place where they can hold hostage even the best florist, carpenters, restaurants....Last evening, at 11:40pm, a customer who had no regard for our business hours, called my cell phone to make sure I had received an order for Monday, which was already placed on-line. I answered the phone in a panic, as Philips Lifeline has my cell phone number should something happen to my 89 year old Mother. The woman who called at that very late hour said" Oh, I just expected to leave a message and I explained to her in fear, that I have an ill Mother and she just called after hours at 11:40pm which is the only reason I picked up. She immediately hung up on me and then sent an email accusing me of being rude and threatening to post on-line untrue things about the call, which me phone indicated lasted 39 seconds. Im tired of this non-sense. I think it is obvious who was out of line and I urge GOOGLE to put a stop to the misuse of the web to validate very malicious people who find empowerment in hurting good businesses!!! if your going to allow reviews GOOGLE, you need to remember that the truth should always prevail and that an on-line customer who doesn't respect a business's hours should not be allowed to even evaluate a business. i have given my comment a 5 STAR rating and am reaching out to over 1500 chamber members in my county today to STAND UP against this sort of on-line CYBER BULLYING.
8 years ago (30-09-2017)

Bella Fiori created such a stunning arrangement for my Aunt's birthday. I can't believe how gorgeous and unique the flowers were and it completely exceeded my expectations! The thought, care, time, and attention to detail put into this arrangement really is astounding!
9 years ago (22-11-2016)