Zara

Had to wait in a line at three different cashes to return. One worker decided to go on a break in my face. Sent me to another cash. There there was some kind of a problem with a client. Had to go to third one. Wait again. Customer service at a low degree.

I’ve stopped coming to this Zara because the changing rooms are always closed due to covid staffing issues. There are many more stores in Promenades St-Bruno, yet they are the only store that still close their changing rooms. Do better.

After spending thousands of dollars on this brand regularly, I couldn’t return the pair of unworn toddler sandals because they were not connected with a tag. How do you expect a toddler try the shoes that are connected? When I asked to speak to the manager, she told me she doesn’t speak English and that I have to speak French because I am in Quebec. That was clearly either a lie or discrimination, or incompetence, very likely all of those. The worst was yet to come. I was publicly humiliated by the bouncer guy or whoever he was could be another useless manager and told to leave the store. This was a nightmare and the worst store experience in my entire life. I still cannot believe this happened. Never setting my foot in there again.

Life's worst shopping experience. Disrespectful managers. They shamed another client outloud repetitively for trying a winter coat on sale outside the cabins. That regulation was never mentioned when entering the store The client was polite and apologetic but even when the situation was over, they came back half an hour later to re-escalate the situation until the client ended up crying. This type of behavior is unacceptable, especially when your client respects the rules he's TOLD and answers to your disrespect with calm and understanding. That's why I dropped my pile of clothes and left. Don't vote with your money for such people. Read the other reviews.

Cash is so slow because employees dont know how to scan bunch of items. you will spend an hour waiting 2 people.

The so called manager of this location is called Monica, a rudely impolite, unprofessional, unskillful, no mannerism who is very aggressive towards customers. Shameful to the Zara brand, who i thought being a respectable company, to have such an incompetent and low IQ individual presenting them.

I question Zara’s credibility when they have an embarrassment of a “manager” named Monica in charge. This person should not be allowed to communicate with clients since she literally attacks and insults in her interactions. Zara should make an effort and remove this worthless individual before she causes additional damage to their image.

Horrible customer service, including the manager. She pretty much said she didn’t care about whether we were unhappy with their service and that they didn’t need our money anyways because they were a big brand. Based on the reviews here it seems this has been going on for a while. Because Zara has let this go on for so long and obviously does not care about their customer experience I’ve decided to no longer shop at any of their stores.

Truth is that I take my wife there to shop and she likes it. Me, zero patience to shop so I sit outside store and wait and wait

I've never been there but I might, to take some picture of that mysterious monster called MONICA ‍after reading the series of comments about her last night I am quite intrigued ...I will be back with a review and pitcures

Directions to Zara with public transportation

---