WYHY Federal Credit Union

Rude with terrible customer service. My card was tripped for fraud protection. After being on the phone for over 30 minutes and getting routed back to an answering machine twice, I left a message and never received a call back. I went into the branch and Kerrie was beyond rude when I told her I needed the card back on. She argued with me and even told me I was wrong as to whos machine I left a voice mail on. Then she proceeded to tell me I would need a new card. I once again stated it just needed to have the temporary fraud block lifted and she began speaking down to me about how the process works. All I wanted was my card turned back on so I could handle my business on the 1 day off I had prior to having to leave town for my work, not be on the phone or otherwise waiting for nearly 2 hours to get it back on while having to argue over it in the branch. This isn't the first time we have had far less than descent customer service in dealing with them. With the exception of Rita, its been a negative experience every time we go in. I'm a former relationship banker and know exactly how the process works and never spoke to my former customers the way WyHy does.
8 years ago (03-11-2017)

I've been banking with WYHY for the past 7 years and I hate to say their customer service has gone down the hill over this last year.The only thing I can honestly say is that Matt is an awesome branch manager .
9 years ago (07-09-2017)

Heard great things ' great things
9 years ago (31-10-2016)