Woodstock Hyundai

We just bought a previously owned 2014 Santa Fe Sport from Woodstock Hyundai. The experience I had was A1!! Jerry H. was extremely helpful, professional, and easy to deal with. He was able to find us the vehicle that we were looking for, at a great price! The service and attention to details was excellent, and we love our used 2014 Santa Fe Sport vehicle! I would highly recommend this dealership to anyone looking for great value and great customer service.
8 years ago (10-05-2017)

Usually a very pleasurable experience doing business with them. Purchase was good and service was efficient. However now the dealership seems to have a 'Canadian Tire' policy of trying to upcharge additional costs and services to the customer. Annoying. Use them minimally now.
8 years ago (06-09-2017)

I'm a big fan of Hyundai products, I have owned 3 Hyundai vehicles now and my immediate family has 4 more. Great cars. This was my first experience with the Woodstock dealership. First, the selection of vehicles was terrific for a small dealership. I bought a 2017 Sante Fe XL demo with all the features I was looking for (which was not easy to find). I dealt with Zoran who was OK. We had some back and forth on price but that's to be expected with any dealership. When I picked up the car, it had a full tank of gas which impressed me. Most dealerships won't do this, or will charge you for it. That's the good part, here's the not so good. When I decided to buy the car, I noticed it had winter tires. I asked for all seasons. They actually tried to tell me that the winter tires were all season. My brother in law is a tire salesman so a quick call on speaker confirmed that they were indeed winter tires and I had them replaced, but not without a debate. Next, I asked specifically for the XL with tow package. When I got home, I discovered that there was no wire harness or ball for the hitch (which it's supposed to come with). Zoran said that the hitch was added afterwards so I was out of luck and would have to purchase these myself. All in, it cost less than $200. So to put a value on my customer satisfaction, it was not worth less than $200 to them on a $40+K vehicle to have a satisfied customer. Pretty disappointed by that and thus the 2 star review.
8 years ago (05-10-2017)

They were so great and made buying a new care really stress free! Customer service was exceptional with all my questions and inquiries being answered really quickly with a lot of detail and care. Overall, it was a very pleasant experience.
8 years ago (29-05-2017)

My boyfriend has had the absolute worse experience with this dealership, 6 months after owning his new velosoter he had a warranty claim on his engine and it needed to be replaced. They refused to give him a rental car in the meantime because he's 21. They took almost month after claiming they would only take a week. It sat for 2 weeks untouched and was finally finished after a month. They had to fight to get a rental car several times and they ended up paying for his rental from a different service. More recently he had to get his window tint re done because it was done horribly and is bubbling everywhere. They took 2 days longer than they told us and they only tinted one back window... it's blue and the rest are a different colour and they didn't fix the other windows messed up tint. Awful service every single time he's dealt with then after the purchase of his vehicle.
8 years ago (18-06-2017)