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Wok And Roll

  1. Cobourg
  2. Cobourg Chinese

Reviews, get directions and information for Wok And Roll

Wok And Roll
Address: 900 Division Street , Cobourg K9A 5V2, ON, CA
Phone: (905) 377-8080
State: ON
City: Cobourg
Zip Code: K9A 5V2


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Reviews
Ordered 4 spring rolls, Genersl Tao chicken, Curry beef and Singapore noodles with pork shrimp and veggies. On a scale from 1 to 10 ... a score of 9. The meal was excellent. And very well prepared. I highly recommend the curry beef and the Singapore noodles. Only thing is if you are going for pick up call in advance as it is a popular place and the wait is about 45 minutes. This is no problem if you order in advance . The wait is truly worth it.
Food was okay. Place was busy and the staff weren't really dealing with the line of customers. Got mad at a customer cause she didn't want anything from the steam table, told her to go over to the side to order. She said "oh I didn't know that." Kept going back and forth yelling at each other about what to do in the kitchen etc. Was yelled at not to eat in the restaurant despite the tables and chairs. I was waiting for my mom to get her food. Measly portion size in a combo 3. As we were leaving the boss was then yelling at staff to stop just standing around doing nothing. Wouldn't return.
Absolutely love this restaurant and will always recommend to others! Every time we order our food is noticeably hot & delicious, accurate to order, filled to the brim and the staff really are just wonderful. Even if I’m unsure of what exactly I am ordering for others, or if they’re incredibly busy, the staff are always kind, understanding and just above board! Oh and some of the best vegetable spring rolls
I love the food here, it’s my fave around, but man is it ever slow to get served. There should be at least 2 people running counter and 1 on cash on Friday and Saturday evenings. I hate complaining, but I came in at 5:45 pm on Friday night, I get it’s busy and I’m understanding of that, but I waited in line for 35 minutes just to get served there were 6 people ahead of me when I got here. Also this is like this every time I come in, so it wasn’t a one off. Again, great food, but expect to wait a while.
Good food, but why is it closed everytime I drive by? They open up at like 3, and they shut down at like 5 or something because every night I drive by, it's closed. I want your delicious food!! Open up from 3-10!!!!!!! Weirdest business hours in the history of business.
We loved it! We were looking for a place to grab a quick bite so we googled Chinese food and we came across this awesome place. The place is super clean, they keep just a few options of each dish because they keep it coming fresh! Their shrimp was delicious! Here are a few pictures because I noticed there were no pictures of their delicious food
UPDATE to my review after owner response. I was polite in my review and asked you not send the usual snarky responses I’ve read you typically send. Not a good look for you or the business. I asked you to take all reviews constructively to get the business back to the level it was. You stated “we work hard and don’t deserve this criticism” and “do not return”. You are in business and therefore subject to reviews and criticism. It doesn’t matter how hard you say you work. The product and service was substandard that day when I got my order. We’ve bought from you for a long time and were quite happy but something is very wrong now. As you mentioned you “only had 4 staff on” so maybe that’s the reason? I don’t know. I gave you an honest review. No elaborating. You mentioned you will need to increase prices if add more meat you said. I just want to know if 5 pieces of chicken in your chicken fried rice is normal ? Your business already makes a good profit on dishes that consist mostly of cheap rice, noodles, sprouts, celery, carrots, onion snd zucchini. There already is very little cost with amount of meat inside hefty batters. Only you know why and what has changed. I’m just telling you I noticed. Please don’t put a wall up and be defensive and nasty when your customers are telling you there is a problem. Sadly, yes we will be going elsewhere. It’s too bad because we used to enjoy your product. I hope things get better for you and wish you all the best. Arrived at exact time to pick up order. Waited 10 minutes to get my take out order sitting in bag in the warmer. Check out the debit machine set up asking for a tip? For what? I’m not sitting being served. I just stood 10 minutes waiting for my order. Brought home my $80 order. Cold. Got 5 small pieces of chicken in my metal tray of chicken fried rice. 1 ONE Package of soya sauce and 1 ONE package of plum sauce. ZERO fortune cookies. Big chunks of chicken in Guy Ding but dry as popcorn. Why soooo dry?? Sweet and sour ribs totally dry with a wet sauce on the bottom. Not enough to coat the meat. The soo guy was soggy. Ewwww. Why??? I believe hours are now only 9-3 but you seem to want to keep making huge dollars by getting cheap, cutting corners, making people wait and wait. I understand you need prep time to make noodles, rice, cut chicken etc but obviously you are short staffed. The food taste and prep and care has gone down hill. Please step it up folks if want to keep customers. You want customers to come back so please step it up. Instead of snarky responses to our reviews? Please take the criticism constructively and make changes. There seems to be some common denominators here reading the bad reviews. Your stuff WAS good. Something has changed.
Owner was very nice. However, one of the servers was extremely loud and aggressive borderline obnoxious. She kept saying certain things were not available, only for the owner to later explain that the items I wanted were not on the lunch special menu and were done to order. At no time did we state that we wanted the lunch special. We just knew the dishes we wanted, and were more than willing to wait and pay the full price. The portions were quite small and I left in a pretty bad mood.
10/10! Best spring rolls I have ever tasted and i cant wait to go back for more! I ordered the chicken pad thai and a spring roll. The chicken pad thai had the perfect kick to it and the employees were incredibly nice! Will definitely be returning :
To be honest, the food wasn't that memorable. It was ok, I suppose but I was very hungry. However the service was pretty bad. There was a young lady behind the counter who was rude and at first I ignored it because we all have bad days. However she just kept getting ruder and more annoyed at the fact that we were asking questions about the menu because we were confused about how it worked. If I wasn't so hungry that day, I honestly would have walked out. Towards the end an older lady began to attend to us and she was so nice and patient with us.
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