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Willow Women's Clinic

  1. BC
  2. Vancouver Obstetricians & Gynecologists

Reviews, get directions and information for Willow Women's Clinic

Willow Women's Clinic
"A women's health clinic in the city of Vancouver BC, owned by Doctor Ellen Wiebe."
Address: 1013 750 W Broadway , Vancouver V5Z 1H9, BC, CA
Phone: (604) 709-5611
State: Vancouver
County: BC
Zip Code: V5Z 1H9


Opening Hours

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:00-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00

Update Info

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Reviews
It was my first time ever getting an IUD and I also struggle with vaginal pain. I had a lot of anxiety leading up to my appointment. A big thank you to the staff at the clinic for listening and being patient with me. They provided me with extra pain medication and also medication to keep my anxiety somewhat under control. And I cannot speak highly enough about how amazing and kind Dr. Hunter is. She made me feel as comfortable as possible during the procedure, guiding me step by step and not rushing at all. The little discomfort and pain I did feel was totally manageable, which I didn’t think was possible before the appointment I was sure I will panic and not go through with the procedure. Or will faint/throw up. I am super thankful to Dr. Hunter and everyone at Willow Clinic for their kindness and patience. I have already recommended all my friends who have had horrible experiences with IUD insertion/removal before to go to Willow Clinic for proper and compassionate care. Thank so much everyone!
This was the best experience I have ever had in a health care setting. I got an IUD inserted by Dr. Park and she is a fantastic physician. I was very nervous but she was incredibly empathetic, very conscious of my comfort throughout the entire appt, and made an effort to let me know that she was not in a rush and would go as slow as I requested. I had gotten an IUD previously as a different clinic with no anaesthetic and it was a VERY different experience. The pain management they give you here is SO worth it, and I recommend it to any ladies that want an IUD but are worried about the pain of insertion.
Had my first IUD inserted last week and I had a great experience! The front desk was accommodating when booking the appointment and both doctors I saw for the consultation and procedure were very sweet, friendly, answered all my questions and made sure I was comfortable throughout. I’ll keep coming here!
General had such a good experiences, everyone is really friendly and welcomed. The procedure itself is so quick and painless just feels like a bad cramp I love that the doctor is telling me every single steps she is doing to make sure I am okay and also remembers my name! After the procedure , except some minor bleeding and cramping there’s no other side effect. 100% recommended this place !
Willow Clinic was a fantastic experience and I highly recommend anyone who is getting their IUD insertion/removal to do so here! I've read many reviews prior to booking and noted how hard it was to get through but thankfully I had no issues. I called in the morning, and while they did put me on hold, I was able to speak to someone and get an appointment booked immediately. I had a virtual consultation which didn't start at the booked time, however I called their office, left a voicemail, and was promptly called back shortly after. The receptionist had instructed that I come in about 40 min before my actual start time which made the entire process seamless and efficient. I, like many other people, was extremely scared of the procedure as I had my IUD inserted before at another clinic and it was a traumatizing experience with the insertion lasting 30 minutes with lots of blood and pain. I cannot thank the doctor enough for how quick and smooth the whole procedure was about 5 minutes total and a slight bit of cramping. The previous dr also had made a comment in regards to my body and why it was so difficult for insertion but the Willow Clinic dr reassured me this was not the case and that I was completely normal. After the insertion, they asked if I had questions and provided a space for me to lie down for 15 minutes before I left. All in all, I can't thank Willow Clinic enough.
After waiting 3 months for this appointment and commuting from North Vancouver The DR could not locate my arm implant. “Claims im the first she’s not been able to locate” and now I have to see a plastic surgeon. She barley even looked at my arm, the doctor that was being trained did a better look. This was also the same doctor who inserted it. The receptionist also faxed my prescription to the wrong pharmacy and refused to re fax. I had to call my own pharmacy on the spot and get them to fax it over to the correct pharmacy.
I had an IUD inserted here with Dr. Wiebe and had a mixed experience. I want to start off by saying that I came into the appointment VERY nervous and anxious but the procedure was so quick and virtually painless - that was definitely a bonus, because I had heard so many horror stories about IUD insertions and I was pleasantly surprised when the doctor told me it was in - I didn't even notice! They perform an ultrasound before and after insertion and also numb the cervix - I think this really helped because I barely had any pain. The insertion/procedure itself was seamless and I had no issues there. I want to make it very clear that the insertion was so much better than I was expecting. However, while Dr. Wiebe is clearly a very experienced and skilled practitioner, I was a bit taken aback by her bedside manner. I was visibly upset when she came in and she didn't address it at all; when I mentioned that I was feeling quite anxious about the procedure, she laughed and said "that's normal." She immediately went on to do the ultrasound and the procedure, and did not ask me if I had any questions or concerns, which left me feeling kind of dismissed. After the procedure, I had questions about aftercare and she was very dismissive and told me to "refer to the pamphlet" I didn't receive any pamphlets so I wasn't sure what she was talking about and just briefly went over keeping an eye out for infections. She had very blunt answers to the other questions I asked. I was really shocked at the end. I was laying on the table while she was finishing up her chart notes and I said thank you, but she just walked out of the room without saying anything. I bled a decent amount during the procedure, and I was just left there on the table, still bleeding. I was confused because I wasn't given anything to "clean up" with so I was left feeling very uncomfortable. All she said was that I could go back to the waiting room to rest for 5 minutes or to the recovery room down the hall. I got dressed and went to the recovery room with the heat packs, where another staff member a nurse or receptionist? told me to "make it quick because we're closing soon and I have to leave to go pick up my kid." There were 2 patients that came in for insertions after I did, so I knew I had a bit of time until the doctor was finished, but the comment from the nurse/receptionist threw me off. I ended up just leaving the clinic and going down to my car to sit for a bit. The doctor was clearly in a rush, which I can understand, but a lot of people myself included are quite nervous with these procedures and I feel like I would've been much more comfortable if the staff were more compassionate. I am really happy that my procedure was so quick and painless, but I was really upset with the lack of compassion and bedside manner from the staff. EDIT: I see that Willow Clinic responded, which I appreciate. However, I went down to look at some older reviews and found 2-3 additional ones with very similar comments regarding the lack of compassionate care and being left alone in the room bleeding afterwards, and these reviews mentioned the same doctor. It makes me wonder if these comments were ever even addressed by staff since they are 2-3 years old and the doctor is clearly still treating patients the same way. I really hope that the clinic actually takes some sort of meaningful action.
I have thought a lot about writing this review, as I believe my bad experience was not necessarily due to negligence. Perhaps the day I went there staff was short. The last time I visited this clinic, I went there to remove my Nexplanon. The doctor injected the numbing solution and proceeded to remove the implant right away. There was barely any waiting and the pain was really bad. The implant wouldn't just come off easily, so she squeezed and squeezed, and it was a terrible experience. I am aware that staff is short everywhere and that it has become really hard to dedicate more than a few minutes to a patient, but this experience was really traumatic and I hope by reading this you will be more aware of how rushing certain procedures negatively affect your patients. I have nothing negative to say about staff behavior as everyone was pleasant and kind, but I left this place so scared to ever need an implant again.
On August 16th I went to the clinic to get a Mirena IUD insertion. The insertion went smoothly, but I did get symptoms after, such as a high fever, chills, and discharge. After I got my IUD, I experienced frequent pelvic pain which worsened during intercourse. On September 16th, the pain ended up being so bad that I had to go to the emergency room. After doing a few tests, the doctor noted that the IUD was not inserted properly and nowhere near my uterus. As a result, I had to get the IUD removed. The clinic didn’t offer much to rectify the situation other than offer to provide another insertion. The experience I went through was absolutely horrifying, and I’m too scared to get an IUD. I wouldn’t recommend this clinic to anybody.
Dr. Amanda Whitten is an absolute gem, I’ve had her twice and she’s pretty much the only reason I like to come back to this clinic. She always lets you know what’s going on and I’ve never had any issues from my IUD placement thanks to her wonderful skill and amazing wealth of knowledge and experience. Never thought going to a women’s health clinic would be a highlight in my day :
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