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Willow Stream Spa at the Fairmont Banff Springs

  1. Division No. 15
  2. Fairmont Hot Springs Beauty Salon

Reviews, get directions and information for Willow Stream Spa at the Fairmont Banff Springs

Willow Stream Spa at the Fairmont Banff Springs
Address: 405 Spray Ave, Banff, AB T1L 1J4, Canada
Phone: (403) 762-1772
State: Alberta
County: Division No. 15
Zip Code: T1L 1J4


Opening Hours

Monday: 6:00 AM – 10:00 PM
Tuesday: 6:00 AM – 10:00 PM
Wednesday: 6:00 AM – 10:00 PM
Thursday: 6:00 AM – 10:00 PM
Friday: 6:00 AM – 10:00 PM
Saturday: 6:00 AM – 10:00 PM
Sunday: 6:00 AM – 10:00 PM

Update Info

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Reviews
This place is fabulous! I've been coming here for years to use my work benefits for massages, but I have tried other services here such as facials and manicures/pedicures. I'd recommend staying with their spa services and not use their salon services like manicures and pedicures. They are quite pricey and you only get access to the spa facilities (such as the mineral pool and sauna/steam rooms) if you get spa services (hair, makeup and manicure/pedicures do not count). They do have evening hour promotions on entry prices if you don't want spa services. Their massages are great though. They offer different kinds (deep tissue, aromatherapy, etc) but the service is always great. They are attentive to their customers and always try to get you to have an enjoyable experience. The mineral pool area is nice with multiple waterfall pools at different temperatures to fully immerse yourself in the spa experience. My only issue is people reserving what few seats there are with towels and disappearing somewhere else in the spa. Not ideal! We always have lunch in the common room upstairs that offers free coffee/tea, cookies, granola bars and fruit. It has a beautiful view overlooking the Bow valley too. Overall it's a great place to come spend a spa day, a little pricey, but top notch service! Who wouldn't love a spa day in a "castle" in the Rockies with snow capped mountains to look at all day!
8 years ago (26-11-2017)
I have been going to the Willow Stream Spa for years and I go at least 1-2 times a year. The treatments are excellent and the therapists are without a doubt exceptional professionals. On only one occasion have I had a treatment that I didn't care for, but the staff and spa ensured that my concern was addressed and it was resolved. The pools, indoor and out, are a rare treat for those who get to use them and you can literally stay there all day enjoying yourself and relaxing. The only reason I am not giving it a 5-Star is that the main pool area is starting to look a little dated and rough around the edges, the blue tile around the cascading waterfalls specifically, and a fresh coat of paint wouldn't hurt. This is being very nit picky however, and if you get the chance to go to the spa, take it! You won't regret it.
8 years ago (24-09-2017)
Easily the best Spa in the Canadian Rockies. Treatments are excellent and being able to enjoy the mineral pools, aroma therapy and resting rooms for the day is an added bonus. The saunas have recently been re-done and the Kur pools have also recently been renovated.
8 years ago (15-11-2017)
I typically love this spa, great products, relaxing atmosphere clean, wonderful amenities! My visit this week was disappointing due to the fact that there was a dog pool side. I pay extra for access to the spa and I don’t feel allowing pooches is appropriate.
8 years ago (24-10-2017)
After a long day hiking in Banff this spa was perfect to relax and get ready for the next day. I loved the hot tubs and pools, the sauna was excellent as well. I am coming back for sure. 5 stars!
8 years ago (21-09-2017)
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