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Reviews, get directions and information for Natural Springs Spa

Address: 5225 Fairmont Resort Rd, Fairmont Hot Springs, BC V0B 1L1, Canada
Phone: (250) 345-6007
State: British Columbia
County: East Kootenay
City: Fairmont Hot Springs
Zip Code: V0B 1L1


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM


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Reviews
They do not have any RMT’s so they are unable to provide ID numbers. If you are going to be trying to reimburse your massage through your insurance policy, it will not be approved. Be warned about this service
Guys you wont have a regret checking this spot out, its definitely one of the best hot spring experiences, and guess what, you can finally dive in a hot spring, how amazing?
My friend and I had pedicures done by Casey and the entire experience was great! Casey was very professional, knowledgeable and the pedicures were well done. Casey did everything to ensure we were comfortable and enjoyed the entire experience! Highly recommend the spa with Casey.
I called ahead to inquire on accessing the pools if we booked a few appointments the pools are not open to the public and was told it would be no problem if we were purchasing spa services. My step daughter and I arrived and were greeted by a rather curt front desk person working AM of December 16. This is not a spa but rather a retail space in the corner of the front lobby. It is not inviting, welcoming or calming.nWhen I inquired about using the pools, I was told that we did not purchase enough to gain access and this was delivered in a manner that made us both feel like we were trying to get away with something. I was not pleased. There was absolutely no one else at this spa and the resort was practically empty and this was not mentioned on the phone when I called ahead. As there was only one staff, I had to wait my turn. As I mulled over the terrible service and lack of access to the facilities, I returned to the spa to pay for my step daughter's massage $82 for 30 minutes with a non certified person?!and I cancelled my mud wrap which I discovered was WELL over $100. The front desk person was once again curt, but I truly did not care at this point.nI was sincerely disappointed in the complete lack of effort to make our experience enjoyable. The prices of the spa services are not exactly affordable so you would think they would go above and beyond to make your experience as wonderful as possible - not treat you like a criminal when you ask to use the pool. Please do not waste your money here!
Don't bother calling if you're pregnant. Basically none of their services are safe. For the few that are Mani, Pedi, facial I was told on the phone that they do not make any specials accommodations to help with comfort lying on back etc. I honestly felt like they were telling me not to come. There's a great place in Invermere called Fusion that is far more kind and welcoming to pregnant people.
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