Willow Park Wines & Spirits

Update, Thank you for taking care of the situation, and refunding the purchase. I have changed my review to 5 stars. Please try to arrange for a better temperature controlled shipper like ATS or just advise to delay sending out. I know Alberta is cold -20C or higher during the Christmas holidays, but as a wine store you would know to call and ask if I needed the wine urgently or offer to send out later when the temperatures are more decent for wine to be sent. Well, Willow park Wine store, they did not. I ordered 15 bottles of good California wine about $50/bottle at their online store, paid for shipping $48 to Vancouver. For that price, you would think it should be temperature controlled shipping, but they didn't! As seen in the photos, Every single bottle lost it's air tight seal. $800 of wine ruined. This is the worst and terrible experience I have had with an online order.

What a wonderful day!! Had a meet and greet with Harrison a scotch expert who will be conducting a scotch tasting at our wedding next weekend. His friendly and confident demeanor backed up by his incredible knowledge made getting this set up a breeze! Really looking forward to having him out and having some of our wedding guests get some awesome education!

Prepare to be amazed while shopping here! The layout is pristine, team members are phenomenal, and the store is so vast that it needs a map. Upon first entering, there is an entire cocktail accessory department, followed by a multitude of spirits that work to highlight these pieces. The perimeter of the building houses dozens of beer fridges. Ask for Don! He gave me the recommendation for my favourite session IPA to date, and provided an all around 10 star experience.

Looking for the right wine or spirits you’ll find it here and the cherry on top are the folks who are very passionate, friendly and knowledgeable and will guide you for best pairings, help develop your taste for an affordable price. It’s my go to place when looking for something special to gift or grace an occasion. Thank you team!

I’ve ordered 2 bottles of Georgian wine. Came to pick my order up today. Good that I looked in the bag before I left the store. 1 bottle was a cheaper brand of Kindzmarauli wine I’ve ordered. The second one was a completely different wine that I haven’t ordered. Turns out, they ran out of the second wine, and just decided to replace it with whatever wine they’ve had in stock. Awful experience!!! I am very disappointed!

Fantastic. So many options in a very well laid out and clean store. Their November sale is a 'must not miss'. All of their sales associates are quite helpful.

Incredible customer service after I put an incorrect delivery address - Willow Park was able to make the necessary change at the last minute and a successful delivery was made. Thank you Maclynn for all your patience and assistance. Fantastic choice of wines and excellent website. Thank you again

I know it’s Christmas and it’s busy but I stood around for 20-25 minutes trying to flag someone down for a malbec recommendation no idea what i’m doing when it comes to malbec and every time I tried to grab someone they would help someone else. I definitely didn’t leave happy- certainly didn’t leave with a malbec. Boo. I’ll go to wine & beyond.

Been a while since I've been inside. Had no idea they had completely renovated the place. Staff were knowledgable and friendly and happy to help guide you to a suitable solution. Great experience.

I ordered from Willow Park as a gift to be sent to a family member. When the item I ordered was out of stock, they called me, offered to replace it with a more expensive option and had it delivered within 2 hours. It was wrapped beautifully and gratefully appreciated. Wonderful shop with excellent service!