Wendy's

They won't tell you if they are closed. They don't turn off the sign. they won't turn off mobile ordering either, so you can drive all the way across town only to be told they are closed by a robotwhen their signs are still on. Don't order chicken when it isn't busy or they will give you dry chicken that has been heated for hours.

Don't stop here or waste your time. Literally waited 45 minutes, 1 person ahead of us in line. We were 20 minutes to order and 25 before we got our food poor girl on the till was in training left on her own and apologized constantly...not her fault. I watched car after car go through the drive-thru. Food was cold and very sub par even for fast food. Worst Wendy's ever, could've went for a sit down meal quicker.

I order my food a special way and always make SURE it is entered right on the screen before I pay. After my order was messed up, I kindly asked for the incorrect item to be remade, and one of the cooks started rudely tearing into me, saying that if I wanted something other than normal I should have asked for it. What an absolute terrible customer service experience. This place should be ashamed.

UNBELIEVABLY RUDE manager on the night shift!!!! When asked if we wanted cheese and onions on a large chili, we said yes to both of them. We get to the window and pay for the food. When we checked to make sure everything was in the bags, NO ONIONS AND NO CHEESE!!! We asked about it and were told that cheese is an extra charge. We said we paid for it already, and the cashier who had no clue as to what we ordered called the shift manager over. The manager says it isn't on the order, so if you want it you have to pay for it. We asked who took the order, AMAZINGLY NO ONE KNEW WHO TOOK THE ORDER!!! THE MANAGER WAS VERY UNPROFESSIONAL AND ABSOLUTELY RUDE WHEN SHE SAID, IM NOT GOING TO ARGUE WITH THESE PEOPLE. TELL THEM IF THEY WANT IT, THEY HAVE TO PAY FOR IT. Eventually, and after holding up the line for 10 minutes, they gave us cheese and onions in very tiny condiment containers. WENDY'S, IN SHERIDAN WYOMING, DOESN'T HAVE TO WORRY ABOUT GETTING MY ORDER WRONG AGAIN BECAUSE I WONT EAT THERE AGAIN. Hopefully, the owner AND the store manager reads this review and takes care of this problem for the next person that orders chili with cheese and onions!!

I like the chocolate frosties. It took 4 stops to actually get one because the machine was down. I finally got my frostie on the 4th visit. It hit the spot after trying for a few weeks. LOL I enjoy some of the food from time to time. The burgers don't sum t be as juicy as they used to be and the fries are on, butnthe chocolate frosties are definitely the draw for me.