Wendy's - Pickering

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Address: 742 Kingston Road , Pickering L1V 1A8, ON, CA

Phone: (905) 421-9266

State: ON

City: Pickering

Zip Code: L1V 1A8

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Reviews

Just wanted to say thank you to the lady that served me today Jan 25 at 2:09pm. Was having a rough day... but she literally put a smile on my face within our 30 second interaction at the drive thru. She has great customer service skills. The smallest gestures can make a huge difference... thank you! Food: 3/5

Ordered a baconator with cheese combo and the chili cheese nachos. The burger was okay but the bacon was kinda rubbery and it had very little of any condiments on it and the nachos were a total mess. In less then 10 minutes the nachos were extremely soggy and the beef did not taste good at all. Wendy's is by far my favorite fast food establishment but I will never order from this particular one again.

I was lined up in the drive through while waiting for my turn, I decided to redeem my points of 650 pts to use for kids meal for my child. As we were cashing out, the cashier was having difficulty scanning the bar code to process the points as a form of payment. Moments after the cashier got another colleague to try to assist but to no avail. Then they decided to call the manager on duty, who unfortunately have no clue on how the apps work!?!? For such big corporations you would think they would educate their staff on how to handle such situations rather telling their customers “it’s a third party app, we have no clue how it works, you’ll need to contact the customer service” what makes matters worse the manager on duty have no customer experience on how to make their customer feel that they are “sorry” for the situation, they do not know how to demonstrate “goodwill gesture”. Is this how customer service looks like at Wendy’s????

I was in the drive thru about 20 to 8. There were around 6 people in front of me and at LEAST 5 people behind us waiting. I pulled up to the menu and I was sitting there for at the least, 10 minutes. I finally asked if anyone was there and they finally replied with “we’re closed”. I was there for 10 minutes. Possibly longer and there were many people behind me waiting. The least the workers could’ve done is put a pylon out, turned the menu off, or had someone out there saying they were closed. Don’t just say you’re closed when you know there might be other people waiting.

Placed a mobile order to be picked up via drive through.  Took about 25 minutes no exaggeration waiting in the drive through before I received my order.  It was busy but was also moving extremely slowly.  After all of that wait food was not even hot when I received my order.  Never experienced suck slow service at a "fast food" restaurant.

Terrible place with terrible food. Staff never follow custom instructions on orders i.e no pickles, extra lettuce, add ketchup, ect.  I've had full items forgotten from my orders multiple times. The mangers are understandable but always seems like they couldn't be bothered with the customers. Portions are small and underprepared i.e my salad had "baconbits" but it just had 2 microwaved pieces of bacon thrown on-top. Over all this is the worst Wendy's I've ever been to. NEVER ORDER HERE OFF UBER OR SKIP. they will rob you and give you no refund this happened to me twice already with baconators.

Wanted to wait before I posted since I was fuming. We bought three spicy chicken sandwiches and one of them was supposed to have extra mayo. None of them had extra mayo and one of the chicken was rubber. I'm very disappointed, I called the store the night of and no answer. I took two pictures of it but you can't really tell but the chicken breast is a little more darker on where it is more like rubber. This is wrong and I don't even know what this is. We had to throw it out. Very bad experience.

No major complaints except that the drive thru line was very long. I had to go inside instead.

Used drive thru- requested a large coke with less ice before starting a long night shift & they made sure it was large glass full of ice and little coke. And thats not the first time.

Always fresh food coming out of this location. And the ladies working the drive thru are the most pleasant!Food: 5/5

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