Wells Fargo Bank

I do not usually write reviews but I had a very frustrating experience with Wells Fargo. I have been a loyal customer for many years but seriously feel like changing banks. I need something, for which three bankers (including one in Coralville) asked me to bring three different documents, none of which are easily available. I know for a fact that other major banks do this without asking any questions. I don't blame the bankers, because they are just following whatever their support team says. But clearly the Wells Fargo support team does not know what documents they need, and asking for anything and everything they can think of at different times. It is a pity that there are so few major banks in the Iowa City area, that options are very limited.
8 years ago (08-12-2017)

awful customer service
8 years ago (01-09-2017)

Don't bank with them if you run multiple businesses
9 years ago (18-01-2017)

Good service and low fees.
16 years ago (08-02-2011)

I had been banking at WF for several years uneventfully, when one disastrous experience showed me true spirit of the place: Transferring funds between accounts online, I click on the wrong button, accidentally emptying all the money out of my WF account. I catch the mistake within a couple hours, but by then it's too late, the money is gone. I call around frantically trying to cancel the transaction and reverse the charges, and go to the bank to explain what just happened. It takes two hours to move money out of the account and FIVE DAYS to post the money back after the transaction is cancelled. Later I discover that the money was at the Federal Reserve and could have been retrieved if any of the managers had bothered to make a phone call. In the mean time I rack up more than $500 in overdraft fees, as they refuse to disable overdraft "privileges," which I never asked for. I go in and run through a gauntlet of junior managers trying to explain that under the circumstances charges should be waived. Finally, I get to speak with a senior manager who finds enough pity in his heart to forgive 2 of 14 charges. I explain that I think all of the charges should be waived, and that what I'm asking for isn't so much a favor, as common courtesy. His eyebrows rise to the top of his head: "you mean it's not a favor that we're GIVING you hundreds of dollars?" I guess, when you put it that way.... The mindset in that place, and I imagine other mega banks like it is frightening. They've created a system that makes it possible to utterly shake down and take advantage of someone, and then tell themselves that they're actually doing that person a favor. In any case, I instantaneously closed my account, and from now on all of my banking is at the local credit union. At least I know where to find their corporate headquarters!
17 years ago (24-11-2009)