Wells Fargo Bank

I came into the Wells Fargo with account questions and not only did I get them answered, but the bankers were very kind as well as helpful. Specifically Marlon who helped me for 30 minutes answering my questions. Than when I thought it was all done, two hours later I get a call from the branch manager apologizing for not being able to meet with me! He also reviewed my entire account history and helped answer more in depth questions while also refunding me some fees that I had questions about. I was and am very impressed by their service and recommend pointing all questions to this firm.
8 years ago (15-07-2017)

Poor service. Tried to set up checking and credit card - system went down for an extended period while in the bank so couldn't open anything. Filled out a credit card application with promise of decision within a day - never received notification despite calling the loan officer twice, finally had to call the general customer service number to get any information. In the end am moving elsewhere after a lousy start here.
8 years ago (14-08-2017)

I was impressed with the ATM machine I used for the first time to deposit a check. The ATM scanned the check for the amount, and it showed the exact amount the check is. I've never seen this before. I thought this was pretty cool.
15 years ago (26-05-2011)