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Washington Federal

  1. Chelan County
  2. Chelan County Bank

Reviews, get directions and information for Washington Federal

Washington Federal
"WaFd Bank is located at 425 Pike St, Seattle, WA, 98101. We serve communities across eight western states with more than 200 branches and 37-thousand fee free ATMs. We’ve been helping our neighbors thrive for more than 100 years. As a full commercial bank, we offer a variety of banking products and services including personal business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter which is why we never sell our loans to the secondary market or Wall Street. We are here to earn your business through straight forward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC, Equal Housing Lender."
Address: 30 S Wenatchee Ave, Wenatchee, WA 98801, USA
Phone: (509) 662-5463
State: Washington
County: Chelan County
Zip Code: 98801


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Reviews
TERRIBLE bank and Worse customer service ever. I lost my card and it took them about a month to get me a new card. The bank teller lady have the the worst attitude when I want to ask her about my card. I didn't have access to my own money for about a month. When I requested to speak to the manager the close my account. DO NOT BANK WITH THEM IF YOU WANT YOUR MONEY.
I love my local WaFd bank. I would give 5 stars but wish my statements came in the mail with only the last 4 acct. digits on them vs. ALL of my info there. Sometimes my mail gets in someone else's box. I worry about someone else getting one of my statements and then having ALL of my personal info & acct #. I prefer statements by mail vs. email. Could the main headquarters please change the statements so only the last 4 acct. #'s show on all of our mailed and emailed statements? Thank you!
Started charging my account $10/month until it went to zero. What a ripoff. Then I called and they said they’d take care of it. They did not take care of it.
They purchase my loan in June of 2017. They immediately added a $50 fee on my monthly payment without calling me. I travel most of the year so this payment is on autopay with my bank, Wells Fargo. Neither Wells Fargo nor I heard anything from Washington Federal until yesterday when one of their bill collectors who could not even prove he was from the bank called. He said I was past due on my account and Washington Federal has been charging me late fees!!!
Visiting Seattle from overseas, at 6pm last Wednesday the ATM at Washingon Federal, 425 Pike St, shut down as I was mid-way through a transaction using my own card, which I have been using for months in other overseas ATMs, without concern and with adequate funds in the account. The screen went blank and swallowed my card. Obviously in some sort of malfunction, we waited around for at least 20 minutes, unaware of what to do and hoping it would right itself. After photographing the machine's whited-out screen, we finally had to walk away, hoping my card would not be spat out again in the middle of the night. There was no telephone service available except a card cancellation service for Washington Federal account holders only. I rang my bank in New Zealand and was told I needed to resolve it with Washington Federal. Without knowing if I could retrieve my card which would allow me access to the funds I needed, I did not cancel the card as I am unable to access my mail whilst traveling and hoped I could retrieve the valid card. However, the following morning Washington Federal refused to return my card, citing "company policy". I called the branch in desperation on opening hours and at first dealt with a very helpful staff member who appreciated my sense of despair and tried to help. She was blocked by her manager. When I said that I would attend the branch this manager named Chris, immediately called me back and was instantly combative. He could not assist, my predicament was not "his" fault, and I should not to attend the branch. He repeatedly claimed that "fraud or theft" were causes for the machine to swallow my card. When I said that I had photographic evidence of machine malfunction he claimed "we don't know that" and that there would be "no way of finding out". I said I would attend the branch in that case and he suggested he may have to call the police on me! Thankfully an attorney friend was able to attend with me as I was not only stranded without access to the funds I needed, but felt threatened because I was daring to seek a solution to my predicament. We met a couple of decent human beings on staff while we waited for Chris. Unfortunately though, it was Chris we had to deal with. He steadfastly maintained his role as "powerless gatekeeper", whilst repeating his insinuations of illegal activity and refusing to acknowledge the possibility of a faulty machine or even glance at the photographs of the machine during it's malfunction. There was no way for him to investigate what had happened, nor even to tell me if the card was in their possession or had been spat back out of the machine overnight!! If you are visiting Seattle, I recommend you do not under any circumstance use Washington Federal ATMs to withdraw your money. Machines can malfunction and things can go wrong, but companies will usually offer some sort of appropriate response. This was certainly not my experience with Washington Federal. I am making a formal complaint to Washington Federal but am glad to have an outlet to warn other unsuspecting and innocent members of the public.
I am upset with the manager because he did not help me when I was in line for ten minutes! I asked him why only one teller and he just beat around the bush and never actually responded with a clear answer? Then he went backband sat at his desk. Totally unprofessional and I expect more from this bank! I ended up just walking out completely upset.
I've been banking with Washington Federal since 2006 when they were First Mutual Bank. I recommend them to my clients that I set up, review, and train one-on-one in QuickBooks and Quicken in downtown $eattle. Why? Because unlike US Bank, they allow free downloads into both of those software packages.
Still deciding. Took over a month to get my debit card. Outside of the delay the service is decent. Accounts are packed with benefits.
The staff is always very helpful and friendly!
The branch in Columbia city is fantastic. Everyone remembers and calls you by name and the tellers are fast and accurate. I'm stcking with them unless I run out of money.
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