Vital Registry Services Ltd.

The ladies at the front are absolutely fantastic; very personable. While I was standing in line, I noticed one of the girls go above and beyond to help a client get their proper documentation when she could have easily turned him away. Tim, the examiner, is the best of the best. Regardless of what you’re testing for or who you are - go see him! You will feel very comfortable and confident. I appreciated that he took the time to share valuable information with me that I probably wouldn’t have known otherwise. I will always be going to Vital from now on!
7 years ago (06-03-2018)

Tim is a straight shooter. Great guy, good humor and honest. Former class 1 driver/teacher. Knows his stuff and doesn't blow smoke up your ass! Ladies upfront are good. Bit more communication and assuring the clients are aware of what is to be expected when dealing with paperwork!
7 years ago (12-04-2018)

This is a truly awful experience if you find yourself deficient in one of the many inflexible requirements they require of their customers. My situation is when you have lost your wallet, including picture ID, cash and bank cards. Fortunately, (I thought) I had the tap-function installed on my smartphone. My first question was: "do you allow payment via "tap-to pay?" The answer was a direct and unsympathetic "no." I asked if there could be some other arrangement for payment, such as a post-dated cheque, or a promissory note. Once again, a very intransigent and clear refusal. After waiting nearly 2 hours, I was forced to leave without any sort of options or encouragement. I hardly think I would be the only one in these rapidly-evolving times to find myself in such a predicament. I would recommend spending the time and effort required to seek out better alternatives, with a more cooperative and helpful attitude. As a result, it required considerably more effort and time on my part to accomplish the same tasks. The attitude being demonstrated here was that of zero-tolerance for any form of accommodation towards the customer, behaving in effect, as a "local monopoly," and some notion of "zero-sum," which seeks to "gain" at the customers' expense.
7 years ago (11-03-2018)

I been there today and it was awful experience, very rude and racist staff. Never recommend anyone for any service. They just waste your time for a simple thing and won’t help you in any way.
7 years ago (11-05-2018)

and kept tone up so as to let everyone else hear. Went above and . I came in to do get drivers renewed and she wouldnt set up a new drivers. Helpful with form. Smiled continuously. I felt so sad. Was critical and rude in any way. The point is even if they think it can't be done. At least explain why would be nice and speak compassionately would've be nice.
7 years ago (29-12-2017)