Verizon Authorized Retailer, TCC

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About

Wireless Zone® is committed to serving our guests with a high-level of customer service while providing competitive prices on today's most popular devices.

Story

Ranked highest in Customer Satisfaction by Verizon in 2011, 2012, 2013, 2014 and 2015, we're proud of our knowledgeable & friendly staff. Our goal is to be the technology retailer of choice for in our community. We invite you to visit us for your Verizon products and services.

Address: 200 Merrow Rd, Tolland, CT 06084, USA

Phone: (860) 870-0100

Website

moc.enoz-sseleriw@505zw

State: Connecticut

County: Tolland County

Zip Code: 06084

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

Reviews

This place has steadily gone downhill. I remember this one guy they had there about 4-5 years ago. I think his name was Rafael or Raul...anyway, this guy knew his stuff. He added discounts that I didn’t even know I was entitled to receive through my employer that I still receive and he was never pushy. My daughter broke the screen on her iPhone and he fixed it and brought it to my house because the store was closed by the time he finished. Now you just get pushy salespeople who are obviously only interested in making a sale and it’s kind of a turn off, honestly. I buy my phones at Best Buy now. They have better deals and the service is the same.

 7 years ago (08-12-2017)

Whoever the guy that was working on January 3rd mid afternoon and 5th afternoon is beyond rude. The first time I came in with a problem with my phone and he was really cold to me and I just ignored it. After my problem coming back because he did nothing to fix my phone I decide to call the Verizon toll number instead. After two days of my phone not working I was told to go back to the Verizon store to get a SIM card and that I didn’t have to pay for anything. When I arrived at the store the guy once again was cold he didn’t even ask me for my name or number he just went to the back of the store got the SIM card and then told me that I had to pay for the SIM card. I explained to him that I was told to come to the store and he said he can’t do anything about it because he has to charge me, yet when I was first there and he was about to change my SIM card he not once tell me that the SIM card had a charge to it. Will never be going back to that place and I will also make sure to talk to the Verizon toll free number to tell them about him. And I’ll make sure tomorrow I will call and talk to a manager. I don’t understand how someone working in customer service can be so rude.

 7 years ago (05-01-2018)

I've had multiple bad experiences here, including waiting forever to be told that I could only call customer service for my issue. Honestly, you're
better off not using Verizon at all, if you really need to go here, don't.

 7 years ago (02-01-2018)

Friendly helpful service, but expect to spend 2 hours here.

 7 years ago (19-08-2017)

Long story short - if your phone is broken and you need a repair or have a Verizon service issue - do not go here. Find a repair store. These folks are in retail sales, they will damage your phone if you bring it here for a physical repair. They are also not the actual Verizon company, they are an authorized retailer for Verizon products, meaning they are not experts on Verizon service. If you need Verizon service help - go directly to Verizon. If you need a phone hardware repair, go to a local repair shop there are lots of good ones around here now. If you just need to simply purchase a new phone or accessories, than this place is perfect for that. Just don't come here with fixable device issues, the best they can do is talk you into buying another product. They cannot fix things. 

 9 years ago (28-10-2015)

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Tolland county store

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