UpCountry

I hate shopping so when I need to purchase a piece of furniture I head to Up Country on Caledonia. The size of the shop is great not too large, the selection is varied, the quality is reliable and the pricing is fair. Plus, David Craig, the general manager, is super helpful and a pleasure to deal with.

Wonderful, smooth experience. Purchased sofa, love it. David is knowledgeable and extra helpful. Delivery was arranged and completed next day. Delivery service guys were also awesome. 110% recommend David and UpCountry Castelfield. R&B

Fantastic result for my client. David Craig was absolutely super to deal with when purchasing the double gyro chandelier by Timothy Oulton. Although photo is a work in progress: chandelier has been transformative to the space. Up Country is a much favoured destination for great furniture and helpful advise!

Six beautiful dining chairs just arrived from UpCountry. It took several months due to production and shipping delays covid but David kept me up-to-date all the way. The chairs were discontinued several months ago but he managed to get me 6 of the 38 destined for Canada AND at a great price. Thank you David and Derek.

Nothing but great things to say about my experience at Upcountry! I bought my dining table and bench back in October with David's help and great expertise. I advised then that I was still under renovations and would need to delay the delivery until the new year. This was absolutely no issue, and when I was ready, David contacted the courier and the very next day, the table had arrived! I do still need to unpack it from the boxes, but I am sure everything is in perfect order. I highly recommend this store if you are looking for a seamless and worry free experience!

Right from the get-go, David Craig of UpCountry gave me great customer service. I had heard about a family-owned upholstery company located in Montreal, that had been making sofas for 55 years. I wanted to see one, up close. After running around from store to store frantically searching , I finally contacted Romano name of sofa company who put me in touch with UpCountry. David told me that not only did he have the model I was interested in, but several other models that I could check out. I found David to be very knowledgeable, and very helpful. He let me wander around his huge store while working at his computer, and I felt comfortable enough to ask him endless questions about the different sofas and fabric selection and colours . He always responded thoughtfully and sometimes with suggestions to consider. I never felt hurried or pressured. Finally I made a decision and not only did David offer me the sale price, but allowed me to store it for a couple of months in his warehouse, until my renos were complete. That was just before the pandemic. The painting and installations were put on hold and everything shut down. Finally after more than 7 months I was able to have it delivered and I’m more than happy with my purchase. Throughout this whole time, I felt very guilty about taking up warehouse space, but David would never accept my offer to pay for storage, and always remembered me when I called. I’ll be shopping there again in the near future, for accessory pieces. My Canadian-made sofa is very good quality, perfectly sized for my space, the many custom options were fantastic, and the price was very good because it’s made right here in Canada! The delivery guys were really great too!

Up Country not only has great furniture..it has David Craig. we have worked together for years but when i had three projects to do from scratch and they all had to look different he helped me achieve success. There is something for everyone. The Caledonia Store is awesome and you cannot beat the price point.....Thank you David Craig

We recently purchased a second couch from David at Up country Castlefield. Just as the first time - the service from David was fantastic, the down filled sectional is so comfy and high quality! We are thrilled. The delivery service he offered was fast and efficient . We will be back!

I wish I could leave less than one star. Our experience at UpCountry has made most of our days off more stressful than work days. We have been waiting on furniture for over 7 MONTHS. With very little communication or updates unless prompted...even when prompted we get a one sentence response from David and no phone calls returned. After waiting 3 extra months for a $5000 couch, we were told we would get 25% off the entire order a $7560 order so we waited for our new bill...to see $7360...we were then told that the couch was already on sale for 25% and the other items were 20% off and were bumped up to 25%... $200 off of a $7560 order, that’s less than 2.5%. Not a fair compensation for 3 months late and certainly not for 7 months late now. We’ve had unauthorized charges on our credit cards with zero contact from upcountry, zero apologies, returned phone calls, or updates from David, zero interest in this furniture anymore. The rug we purchased sheds the amount of 10 cats, gets all over our couch, clothes, floor...we wish we never went there in EARLY NOVEMBER OF LAST YEAR. Maybe then we would have a coffee table and not spent extra money on temporary furniture just to have a place to sit in our home. DO NOT RECOMMEND.

David at UpCountry moved heaven and earth to replace a damaged glass tabletop. During the pandemic no less, he persisted with his suppliers and made sure we were taken care of. While I was always a fan of the excellent selection of furniture at the store, I now also appreciate the great customer service.