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Univeristy of Ottawa Health Services Clinic

  1. ON
  2. Ottawa Doctors

Reviews, get directions and information for Univeristy of Ottawa Health Services Clinic

Univeristy of Ottawa Health Services Clinic
Address: 100 Marie Curie St , Ottawa K1N 1E3, ON, CA
Phone: (613) 564-3950
State: Ottawa
County: ON
Zip Code: K1N 1E3


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Reviews
The process of getting an appointment is so difficult for no reason. I had previously been able to book over the phone, but when I recently called the lady told me that the only way to book was through the online portal at midnight when spots open up. I have been checking 3 consecutive days for appointments at midnight and absolutely nothing! It is insane how difficult it is to access such an important service
Hard to get appointments, even though that’s on their system. The older receptionist can often be hostile but I’ve had an overall a nice experience with the younger staff. I know they make such a big effort - please be kind and respectful. Apart from that, the place is always clean and really nice.
I've been visiting this clinic ever since it opened this summer as a UOttawa student. NP France Farley was my practioner as I was going through COVID, severe GERD and another infection that required me to visit emergency. She set up many referrals endoscopy/colonoscopy/ultrasound/ct scan/few blood tests/refer to a surgeon, etc. to get me treated, which were all done efficiently and swiftly. She was also very friendly and answered every health questions I had in a professional manner, and she remembered even small details about my health issues that I was concerned about. Thanks to this clinic, I fully recovered from the drastic year I've been having since the start of this year. Lastly, The receptionists and other staff members were also very nice in my experience as well, and I've been visiting this clinic over 5 times now. The downside I noticed with this clinic is the app to make an appointment. The app used to work during the summer with not many patients, but now I am forced to call the clinic to make an appointment, as the app will always indicate that every spot is full. You also might need to call the clinic a few times, as the receptionists might be too busy to answer you. On a last note, it requires at least around 14 days to see a practioner here, so this clinic would be best if you're a UOttawa student and don't have a family doctor. If you need a quick walk-in visit, this clinic wouldn't be it.
Waited on hold on the phone for 2 hours and then the receptionist immediately hung up on me when I said hello. Online booking system is not working, it shows only one appointment available but then says that it is not available when you try to book. Pretty crazy to me that students are paying for this lottery-style healthcare system, especially when it is something as important as mental health. The system before the health and wellness centre was also terrible, but at least I was able to get appointments without spending hours and hours of my life. Unacceptable.
The administration staff aren’t very friendly. As I was dropping off a specimen sample, the older white lady acted disgusted as she took my bags, even though it’s her job. Made me feel bad. Shame on uOttawa for making students feel like this. Also, booking an appointment online was a pain. I ended up calling the clinic, explaining my situation, and getting a booking over the phone. I was trying to look elsewhere for healthcare. I hope I don’t have to go back. However I will say, the nurse practitioner that I did see was lovely. Still only 1-star for the administrative staff. Seriously unacceptable.
Website is very bad, almost gave up on trying to seek help because of how disheartening it is to navigate. Constant texts prompting me to confirm my appointments which link me to back to the initial booking page. Services themselves, both counselling and medical, are good from my experience.
Getting an appointment was tough since you need to get it in the morning when new ones open up. They’re scheduled 2 weeks in advance, it seems i.e. got a 22 Aug appt on 8 Aug. This seems to be a barrier, as some people obviously need seeing before 2 weeks. I hadn’t realized how far out my appointment was and walked in anyway. The receptionist said the doctor was available however, and I was seen within 20 min. The appointment lasted less than 5 min; I believe it was my shortest visit to the doctor’s ever. Very satisfied with the new clinic
dude it’d be so swanky if they’d pick up the phone once in awhile, especially as a spot that offers walk-ins. hint, they’re not walk-ins, they’re first come first serve appointment slots. but no yeah, i would totally love to wait until next wednesday to perhaps hopefully find out if i need to go to the hospital, thank you so much for asking.
3 s for the administration/technology but 5s for the actual service! Overall I'm hoping they can devote some time to editing and polishing their systems to make it easier for everyone but I understand they must be quite busy. Re: admin/tech etc: - Incredibly difficult to navigate making an appointment the app is improperly formatted: the "virtual" appointment option actually only shows mental health appointments and the "in person" option is everything else including virtual appointmens. They "release" appointment spots for the next 48 hours at 6am daily I only found this out thanks to a helpful receptionist. I would recommend just calling if you can't find an appointment on the app as often the app would say none were available but I'd call and get in the same day. - the app that shows you your test results does not work this is a known bug - difficulty getting follow-up info through the app Re: the actual service + team: Great team and always seen fast. Doctors, nurses and front desk team are lovely and supportive. 10/10 yelp review for them but unfortunately the issues getting to that point made the experience quite hard during an already difficult time.
Scheduling an appointment tends to be tricky but both of my experiences here so far have been incredibly pleasant. The doctor listened to my concerns and made sure I left with my questions answered. The injection nurse is so lovely and patient. Really happy that UO students have this place to go to!
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