Uniprix Granger, Pinel, Halley et Leduc - Pharmacie affiliée

The first time I dealt with the pharmacy counter i was served by a rude employee who made it extremely difficulty for me to use my sun life insurance . Even thought I explained many times that my card was on my sunlife app the girl working the counter wanted nothing to do with it . It took having to go to an other employee in order to get my prescription . I told myself perhaps this was an off day . Unfortunately this is not the case. My husband had gallbladder surgery last week and on our way home from the hospital we stopped so i could get his medication . The same girl who served me the last time gave me a very hard time over the fact that she could not read the Dr signature on the prescription . When i explained that this was from the Montreal general hospital as the letter head said she very rudely told me she only recognized St jerome Drs. She was very rude with me , i spent almost 15 minutes waiting on her telling me that she would not help me unless she knew the Dr . I provided her with two other documents that had the dr name on it and she still wouldn't accept it . She called the Montreal general hospital twice she was hung up on twice I would assume because she was so rude with them on the phone . My husband who had just been operated on had to come in and show her his incisions to prove this was not a joke . I also reminded her that the prescription was for Gravol , Tylenol , and an anti inflammatory ... why on earth would someone make this up . Once she finally decided to fill the prescription she showed zero sense or urgency , it took an other 20 minutes to get our prescription . There was no one else waiting and 4 employees talking at the counter . Needless to say we will think twice before returning .

I went there, got what I needed, paid and went away. Not memorable, but efficient.

Always clean and stuff is very friendly !

Translated by Google I'll start with the positive: the staff at the checkouts and at the receipt of prescriptions is always smiling. Kudos for that! I'm even very disappointed to have to change pharmacies, but I'm really tired of the mistakes made. It is clear that technicians do not take the time to read reviews during online renewals. Even during a telephone renewal, there are ALWAYS errors. Either a medicine is missing or it is not the right quantity. For example, once, over the phone, I went to the trouble of mentioning that I wanted 4 bottles of the "hydrasense" product, specifying that I absolutely did NOT want the house brand. I arrive at the counter to pay and I was prepared a single bottle of the house product...I wanted to stay at this pharmacy as I really appreciate the staff but I am no longer able to wait even when I took Worth ordering everything online. I had my file transferred this morning to another pharmacy. I believe it is important that people know and especially that the personnel in charge of the prescription service become aware of all these errors. I hope I can make a difference with this message. Original Je vais commencer par le positif : le personnel aux caisses et à la réception des ordonnances est toujours souriant. Bravo pour cela! Je suis même très déçue de devoir changer de pharmacie mais je suis vraiment tannée des erreurs commises. Il est clair que les techniciens ne prennent pas le temps de lire les commentaires lors des renouvellements en ligne. Même lors d'un renouvellement téléphonique, il y a TOUJOURS des erreurs. Soit il manque un médicament, soit ne ce n'est pas la bonne quantité. Par exemple, une fois, par téléphone, j'ai pris la peine de mentionner que je voulais 4 bouteilles du produit "hydrasense" en spécifiant que je ne voulais absolument PAS la marque maison. J'arrive au comptoir pour payer et on m'a préparé une seule bouteille du produit maison... Je voulais rester à cette pharmacie car j'apprécie vraiment le personnel mais je ne suis plus capable d'attendre même lorsque j'ai pris la peine de tout commander en ligne. J'ai fait transférer mon dossier ce matin à une autre pharmacie. Je crois qu'il est important que les gens sachent et surtout que le personnel en charge du service des ordonnances prenne conscience de toutes ces erreurs. J'espère pouvoir faire une différence avec ce message.

Translated by Google I arrive at the counter of the pharmacy, and ask the one who receives me to see the pharmacist. she says perfect, you can go to the other side, we'll call you. It's 3:09 p.m. It's 3:55 p.m. and I'm still waiting. I stayed ALL THE LONG beside/close to the counter, I didn't move. I didn't have my headphones on, I didn't go anywhere else, and I wasn't talking on the phone. Anyway, I go back to the counter and say that I've been waiting for more than 45 minutes and no one is calling me. She leaves, she comes back and tells me that the pharmacist called me several times and that I didn't show up. I tell him that I stayed in the waiting room THE LONG TIME and didn't move. The only times I was on my cell was to check the time. Anyway, she told me to go straight to the consultation station. The pharmacist stares at me, doesn't bother to greet me and continues what she's doing. Then she approaches me and asks me if it's in the name of ****. I tell him yes. She answers me super stupid and arrogant: I called you several times and you never came. I answer her super politely "sorry but I stayed in the room all along and I never heard anything", she replies, even more stupid and arrogant "well I called you several times and you never came TOUKA ". She was really talking but REALLY not loud, she was almost whispering. I had to put my ear to the ice plexi to hear her and even there, I could barely hear her. So clearly, she didn't say my name loud enough. Then she asks me the problem, which clearly she could have advised me. She tells me to call my doctor because she can't answer I think she's new because I've been going to this pharmacy for several years and I've never seen her. 45 minute wait for me to respond disrespectfully and to be told to go see my doctor. I'm not a doctor, but it was a fart the advice I asked her, she could have advised me. I don't think she wanted to help me. Poor service. Original J'arrive au comptoir de la pharmacie, et demande à celle qui me reçoit de voir le pharmacien. elle me dit parfait, vous pouvez passer de l'autre côté, on va vous appeler. Il est 15h09. Il est rendu 15h55 et j'attend encore. Je suis restée TOUT LE LONG à côté/proche du comptoir, je n'ai pas bougé. Je n'avais pas mes écouteurs, je ne suis pas aller ailleurs et je ne parlais pas au téléphone. Bref, je retourne au comptoir et dit que ca fait plus de 45 minutes que j'attend et que personne m'appelle. Elle part, elle revient et me dit que la pharmacienne m'a appelé plusieurs fois et que je ne me suis pas présentée. Je lui dit que je suis restée dans la salle d'attente TOUT LE LONG et que je n'ai pas bougé. Les seules fois que j'ai été sur mon cell, c'était pour regarder l'heure. Bref, elle me dit de me rendre direct au poste de consultation. La pharmacienne me dévisage, ne prend pas la peine de me saluer et continue ce qu'elle fait. Ensuite, elle s'approche de moi et me demande si c'est bien au nom de ****. Je lui dis oui. Elle me répond super bête et arrogante : je t'ai appelé plusieurs fois et t'es jamais venue. Je lui réponds super poliment "désolée mais je suis restée dans la salle tout le long et j'ai jamais rien entendu", elle réplique, encore plus bête et arrogante "bin je t'ai appelé plusieurs fois pis t'es jamais venue TOUKA". Elle parlait vraiment mais VRAIMENT pas fort, limite elle chuchotait. Je devais mettre mon oreille sur le plexi glace pour l'entendre et même là, je l'entendais à moitié. Alors clairement, elle a pas prononcé mon nom assez fort. Ensuite, elle me demande le problème, que clairement, elle aurait pu me conseiller. Elle me dit d'appeler mon médecin car elle peut pas répondre Je crois qu'elle est nouvelle, car ca fait plusieurs années que je vais à cette pharmacie et je l'ai jamais vu. 45 minutes d'attente pour me faire répondre irrespectueusement et pour me dire d'aller voir mon médecin. Je ne suis pas médecin, mais c'était un pet le conseil que je lui ai demandé, elle aurait pu me conseiller. Je crois qu'elle ne voulait pas m'aider. Mauvais service.

Translated by Google Satisfied every time no matter the department in the pharmacy where I have to get items Original Satisfaite à chaque fois peu importe le département dans la pharmacie où je dois me procurer des items

Translated by Google Well maintained, pleasant staff but often missing products that are displayed on special. Original Bien entretenu, personnel agréable mais il manque souvent des produits qui sont affichés en spécial.

Translated by Google My pharmacy for over 10 years. Smiling and courteous staff at the checkouts and when looking for a product. Impeccable postal counter service yes they already had a bad luck with an employee but this was an exception that has been resolved a long time ago Yes, the speed for prescriptions could be improved but if we haven't learned patience with COVID, it's a waste of time for you! Original Ma pharmacie depuis plus de 10 ans. Personnel souriant et courtois aux caisses et lorsqu'on cherche un produit. Service impeccable comptoir postal oui ils ont déjà eu une bad luck avec une employée mais ce fut une exception qui a été réglée depuis belle lurette Oui la vitesse pour les prescriptions pourrait être améliorée mais si on a pas appris la patience avec la COVID, c'est peine perdue pour vous!

Translated by Google Too long waiting times at the pharmacy. If we compare to others. The worst all depends on the person in front of me at the counter, I am told that I have not had a prescription for several years when the renewal was carried out only a few months ago. So either they don't enter the prescriptions into their system and they lose them or they are clearly mixed up. I had to ask my doctor to give me prescriptions again, even sending them by fax didn't solve the situation. The staff, on the other hand, have always remained courteous and polite at all times. Original Délais d'attente à la pharmacie beaucoup trop long. Si on compare à d'autre. Le pire tous dépend de la personne devant moi au comptoir , on me mentionne que je n'ai plus de prescription depuis plusieurs années quand le renouvellement à été effectué il y a quelques mois seulement. Donc sois ils n'entrent pas les prescriptions dans leur système et ils les perdent ou ils sont clairement mélanger. J'ai dus demander à mon médecin de me faire à nouveau des prescriptions, même en les envoyant par fax sa ne règle pas la situation. Le personnel par contre sont toujours restée courtois et poli en tous temps.

Translated by Google Great personal very professional Original Super le personnelle très professionnel