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Reviews, get directions and information for U-Haul Neighborhood Dealer

U-Haul Neighborhood Dealer

Story

U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 3169 Petawawa Blvd, Petawawa, ON K8H 1X9, Canada
Phone: (613) 687-4177
State: Ontario
County: Renfrew County
City: Petawawa
Zip Code: K8H 1X9


Opening Hours

Monday: 9:00 AM – 4:30 PM
Tuesday: 9:00 AM – 4:30 PM
Wednesday: 9:00 AM – 4:30 PM
Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 4:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed


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Reviews
U-Haul as a company let me down immensely. I had some of the poorest customer service I've ever experienced my first time using it. I had reserved a truck for a 0900 pick up time in petawawa and recieved a confirmation. I went to the location at 0910 to find it locked and closed, when i contacted Uhaul they assured me they would solve the problem, Maria at their customer service line said she would reserve me a truck at the pembroke location and would call to confirm that they would be there to meet me. I accepted that offer and upon receiving confirmation everything was good to go I raced to the next town over as I was now running out of time. Imagine my surprise when i get to the pembroke location to find it is also closed. When I call Uhaul back to find out why the place they assured me to be open was closed they left me on hold for almost 20 minutes, during this time i called the second location in pembroke, a Uhaul/esso, to find the esso open but the uhaul worker not there for the day so the poor girl at the gas station could not get me a truck. When the customer service line either got back or realised i wasnt giving up and hanging up, they assured me that the pembroke esso/uhaul was open and had 3 available trucks.
7 years ago (19-02-2018)
Don't use U-haul in Petawawa, Deep River or Pembroke. They will set up a reservation and change it to a different location that's less convenient and a more expensive option at the last second. I've now seen this on multiple occasions to friends and myself. They will take every opportunity to grab every last nickel out of a transaction. There is a Discount truck rental at the western edge of Pembroke, which is where I now take all my business.
9 years ago (31-01-2017)
Friendly staff very helpfull
8 years ago (30-07-2017)
Prompt friendly service
9 years ago (04-12-2016)
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